Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Teagan Frysteen

Rowville,VIC

Summary


An experienced, professional, compassionate Veterinary Nurse accomplished in small animal General Practice.

Possesses excellent communication and customer service skills to provide gold standard patient and client care.

Proven ability to work confidently in a small team or autonomously. Adaptable, with time management skills, for effective productivity whilst maintaining the ability to work well under pressure.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Veterinary Nurse

Ulysses Veterinary Clinic
08.2019 - 05.2023
  • Proficient in reception duties including use of Rx works, answering phones, making appointments, preparing and finalising accounts, creating procedure estimates, providing triage for suspected emergencies, performing hospital and surgery patient admissions, discharges and follow ups.
  • Performed stock control and ordering as required.
  • Interacted with and educated clients regarding animal health, questions and concerns, treatment protocol, nutrition, preventive health and other animal care.
  • Provided emergency stabilisation and assisted in CPR.
  • Maintained in-house laboratory machines (SediVue, Catalyst, Procyte) as well as Vetscan Imagyst.
  • Assisted with ultrasonography, CT and MRI procedures.
  • Performed and assisted with radiography
  • Collected, prepared and performed laboratory tests.
  • Prepared blood smears, cytology samples and histopathology samples.
  • Administered medications, vaccines and treatments as directed by veterinarian.
  • Calculated, prepared and administered medication/s for routine and non-routine surgical procedures.
  • Provided surgical (routine and non-routine) support including but not limited to: placing intravenous catheters, performing intubation, clipping/skin prepping patients, monitoring anaesthetics, administering intravenous fluids and recovering patients including extubation.
  • Performed dental prophylaxis procedures.
  • Maintained and operated iM3 dental machine and performed dental radiography.
  • Prepared, sterilised and maintained surgical instruments and equipment.
  • Maintained high level of clinic hygiene.
  • Provided nursing care for hospitalised patients.
  • Performed barrier and isolation nursing.

Cashier and Sales Assistant

Harvey Norman
02.2016 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked, organized, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used sales techniques to understand customer needs and recommend relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Barista and Cafe Assistant

The Green Plate
08.2015 - 12.2015
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Food and Beverage Attendant

Hartley's Crocodile Adventures
09.2014 - 02.2015
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.

Education

Open Colleges

Skills

  • Mossman Vet Clinic (Placement) - 2018 to 2019
  • Ulysses Veterinary Clinic (Placement) - 2018 to 2019
  • RSPCA -2009 to 2019
  • YAPS - 2009 to 2015
  • Animal Care for Seniors At Home - 2014 to 2014

Certification

  • ACVN Emergency Nursing
  • ProSkills certificates in a variety of topics including Clinical Skills, Customer Service, Leadership and Team Skills.
  • Drivers Licence Open

Affiliations

Dr. Rob Willis
Veterinarian

Email: robsvetoffice@gmail.com

Mobile: 0490 038 208


Dr. Beau Quaid

Veterinarian

Email: beau_quaid@hotmail.com

Mobile: 0407 145 736


Carly Littleford

Senior Nurse/Practice Manager

Email: pmulyssesvets@gmail.com

Mobile: 0414 722 759

Timeline

Veterinary Nurse

Ulysses Veterinary Clinic
08.2019 - 05.2023

Cashier and Sales Assistant

Harvey Norman
02.2016 - 10.2019

Barista and Cafe Assistant

The Green Plate
08.2015 - 12.2015

Food and Beverage Attendant

Hartley's Crocodile Adventures
09.2014 - 02.2015

Open Colleges

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Teagan Frysteen