Teagan Geyer
Mildura,VIC
Summary
Dynamic and results-oriented professional with extensive experience at Spotlight Retail Group, excelling in data analysis and team leadership. Proven track record in enhancing decision-making processes and customer service standards. Skilled in MS Office and conflict mediation, achieving significant improvements in data integrity and operational efficiency. Passionate about driving success and fostering collaborative environments.
Overview
13
13
years of professional experience
Work History
Data Analyst
Spotlight Retail Group
03.2022 - Current
- Supported an end of year sales improvement by 5.3% growth for FY24.
- Created dashboards to monitor and track key performance indicators.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Forecasting and planning stock movements and adjustments for interstate workrooms
- Organising monthly meetings with suppliers to discuss new fabric releases
- Submitting invoices to the finance department for payment processing
- Implemented and developed new reporting strategies to track sales and costs
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
- Worked effectively in fast-paced environments.
Window Furnishing Designer
BIRK LTD PTY. World of Style (Porter Davis)
11.2021 - 03.2022
- Managed personal calendar of 5 leads minimum per day within the showroom, excluding walk ins.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Created sketches and technical drawings to present design concepts to clients.
- Coordinated with other departments to comply with industry regulations.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Balanced aesthetics with functionality by choosing appropriate materials that met client needs.
Contact Centre Team Leader
Spotlight Retail Group
02.2021 - 11.2021
- Managed and supported a team of 12 within a support office of 48 team members.
- Set performance targets for team members, holding them accountable for meeting goals and celebrating successes together.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
Customer Dispute & Resolution Specialist
Spotlight Retail Group
06.2019 - 02.2021
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Managed ongoing cases of up to 15 escalated customers
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Contact Centre & Administration Assistant
Spotlight Retail Group
10.2018 - 06.2019
- Ensured speed of answer was under 2 minute wait per customer.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-volume calls, consistently meeting key performance indicators for quality assurance and timeliness.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service
Spotlight Retail Group
02.2018 - 10.2018
In-Home Sales Consultant (MAT Leave Cover)
Spotlight Retail Group
11.2017 - 02.2018
Customer Service Representative
Spotlight Retail Group
11.2011 - 11.2017
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Decision-Making
- Planning and Implementation
- Inventory Management
- MS Office
- Conflict Mediation
- Data Management
- Data Analysis
- Forecasting and Scheduling
- Proficiency in SAP
Timeline
Data Analyst
Spotlight Retail Group
03.2022 - Current
Window Furnishing Designer
BIRK LTD PTY. World of Style (Porter Davis)
11.2021 - 03.2022
Contact Centre Team Leader
Spotlight Retail Group
02.2021 - 11.2021
Customer Dispute & Resolution Specialist
Spotlight Retail Group
06.2019 - 02.2021
Contact Centre & Administration Assistant
Spotlight Retail Group
10.2018 - 06.2019
Customer Service
Spotlight Retail Group
02.2018 - 10.2018
In-Home Sales Consultant (MAT Leave Cover)
Spotlight Retail Group
11.2017 - 02.2018
Customer Service Representative
Spotlight Retail Group
11.2011 - 11.2017
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