Teagan Kayla Larche

• Consulted with senior underwriters regarding complex cases.
• Developed strategies for mitigating risks associated with various types of loans.
• Documented all underwriting decisions in accordance with company guidelines.
• Attended training sessions to stay informed about industry best practices and regulatory requirements.
• Reviewed loan applications and credit documents to assess risk and eligibility for approval.
• Analyzed loan terms and conditions, including repayment structure and interest rates.
• Communicated with lenders to discuss underwriting decisions and obtain additional documentation as needed.

• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
• Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
• Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
• Strengthened customer retention by offering discount options.
• Supported sales team members to drive growth and development.
• Updated databases with new and modified customer data.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Answered 100+ calls per day

• Assisted customers with making appointments

• Liaised with doctor’s, receptionists & hospitals

• Assisted with billing inquiries, taking payments & rescheduling payments

• Assisted with faxing results to doctors & hospitals

• Provided accurate information to customers regarding effective dates of coverage, claims history, medical benefits & deductible & copay amounts.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries and provided accurate information regarding products and services.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Determined accurate prices for customer services, consistently searching for deals and best prices.

• Negotiated repayment plans with delinquent customers.
• Provided ongoing support and guidance to sales staff on credit decisions.
• Reviewed customer applications, contracts, and supporting documents for accuracy and completeness.
• Responded quickly and efficiently to inquiries from external auditors related to credit management activities.
• Accepted and processed customer payments and applied toward account balances.