Teagan Martin
Safety Bay,WA
Summary
Previous retail experience, with a demonstrated ability to deliver strong customer service and meet KPI's from a luxury store brand. Extensive written, verbal and interpersonal communication skills as well as the ability to collaborate in and independently lead teams to success. Driven and dedicated nature as depicted from the completion of a Bachelor's degree at Murdoch University with an exceptional grade point average.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Concrete Management Systems (CMS)
2023.03 - Current
- General office administration.
- Strong written and verbal communication skills required to correspond with clients and establish significant customer relations.
- Financial processing- including executing weekly payroll independently via MYOB software and invoicing applicable clientele.
- Manage filing system both physically and electronically and entering relevant data.
- Filter through incoming emails and direct them to appropriate office heads.
- Liaising with directors regarding company operations.
Retail Sales Assistant
Peter Alexander
2022.11 - Current
- Excellent customer service skills- including greeting customers and helping with product questions, selections, and purchases.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Assist customers with prompt and polite support in-person and via telephone.
- Strong attention to driving KPI's- including boosting sales by offering advice on purchases and promoting additional products.
- Person in Charge position held- including being responsible for opening and closing store independently as well as delegating tasks and cash handling involved with end of day procedures.
- Stock Leader position held- involves receiving stock cartons from delivery services, unpacking merchandise for shop floor or backroom storage, and accepting approved stock in the POS system.
- Worked with loss prevention in monitoring consumer behaviour.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Casual PASS Leader
Murdoch University
2021.01 - 2021.11
- Previous completion of the Murdoch university unit, Foundations of Business Law to a high standard required- achieved a High Distinction grade of 90
- Technology skills to facilitate an online learning class through Blackboard Collaborate- including the ability to upload lecture materials, create online activities and facilitate group lobbies
- Extensive leadership and communication skills needed to present learning materials to students undertaking the unit, whilst offering consistent support and nourishment to promote success
- Responsible for the creation of stimulating resources and materials for maximum engagement from students- including the use of Microsoft Office applications such as PowerPoint, Excel and Word
- Time management skills required to ensure that all session objectives are addressed and met
- Significant attention to different learning styles (including visual, auditory and kinesthetic) and adaptability to ensure all students benefit from the activities and grasp difficult content
- Liaison with Unit Coordinators and Tutors of the unit and Business Department
- Attendance at weekly meetings with other mentors and supervisors to discuss productivity
- Weekly review of previous lecture materials and content to generate relevant activities
- Preparation of weekly session plans- including topics/ content to be covered, applicable resources, session goals, introductory icebreakers, main activities, final recap and learning skills to be integrated
- Completion of session evaluations to determine areas for further improvement and boost productivity
- Planning and organisation skills required to ensure effective distribution of relevant information and support for students prior to exam deadlines
- Critical thinking to facilitate learning and application of knowledge
Education
Bachelor of Business - Business Law and International Business
Murdoch University
Perth, WA02.2023
Safety Bay Senior High School
Safety Bay, WA2019
Skills
- Time Management
- Planning and Organisation
- Customer Relations
- Verbal and Written Communication
- Financial Processing- Invoicing, Payroll (MYOB)
- Learning and Applying Knowledge
- Leadership
- Teamwork
- Microsoft Office
- Stocking and Replenishing
- Strong Communication and Interpersonal Skills
- Meeting KPIs
- Adaptable and Flexible
Certification
2023
- Governance Institute of Australia Prize in Company Law (Awarded for the best academic achievement in Company Law)
2022
- Certificate of Completion: Building Your Personal Brand Virtual Experience Programme with Ashurst (Offered on Forage)
- Certificate of Completion: Virtual Experience Program with Ashurst (Offered on Forage)
- Certificate of Accreditation: Standard Mental Health First Aider given by Mental Health First Aid Australia 2019
2019
- WACE Certificate
- Certificate II in Creative Industries Media
- Parents and Citizens Award (Runner-Up DUX)
- Citizenship Award
- Top of Politics and Law
References
Mrs Hannah Grant 0432 623 328
- Assistant Store Manager
- Peter Alexander (Rockingham)
Mr David Lowe 0419 765 900
- Operations Manager
- Concrete Management Systems Pty Ltd
Timeline
Administrative Assistant
Concrete Management Systems (CMS)
2023.03 - Current
Retail Sales Assistant
Peter Alexander
2022.11 - Current
Casual PASS Leader
Murdoch University
2021.01 - 2021.11
Bachelor of Business - Business Law and International Business
Murdoch University
Safety Bay Senior High School
2023
- Governance Institute of Australia Prize in Company Law (Awarded for the best academic achievement in Company Law)
2022
- Certificate of Completion: Building Your Personal Brand Virtual Experience Programme with Ashurst (Offered on Forage)
- Certificate of Completion: Virtual Experience Program with Ashurst (Offered on Forage)
- Certificate of Accreditation: Standard Mental Health First Aider given by Mental Health First Aid Australia 2019
2019
- WACE Certificate
- Certificate II in Creative Industries Media
- Parents and Citizens Award (Runner-Up DUX)
- Citizenship Award
- Top of Politics and Law
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