Teagan Marie McKellar
East Gosford,NSW
Summary
Well-qualified Engagement Manager & Customer service professional working withing the Community Service for 6 years. I am a team player with exceptional listening and critical thinking skills. I have always been passionate about helping people. I am looking to change industries and work within Beauty Services as my true core passion is skincare.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engagement Manager
Group Homes Australia
02.2022 - 01.2024
- Creating procedures and systems to ensure all client contact are responded to in a timely manner
- Support and manage Engagement team and be key source of driving growth and occupancy
- Managing all new data entries within Salesforce
- Provide weekly reporting on occupancy, new enquiries and monitor trends for marketing purposes.
- Leading all negotiations on key resident contract terms and explaining when required
- Supporting families, residents and clinical care team for all new resident admissions
- Develop procedures and systems to apply for and secure relevant government funding for residents- HCP/NDIS.
- Met deadlines, exceeding expectations for all new open homes
Senior Administration Officer
Allity Aged Care
06.2021 - 02.2022
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Built strong relationships with clients to deliver emotional support and companionship.
NDIS Coordinator of Support
Connectability Australia
01.2021 - 06.2021
- Identified and planned strategies to achieve the participants goals within person centered framework.
- Worked with participant and their family to develop informal supports, mainstream supports and funded supports.
- Provided support to participants to implement their NDIS plans to maximize the value for money they receive from their supports.
- Built and maintained relationships with key networks and stakeholders.
- Actively promoted and developed Connectability COS services
- Provided assistance to participants and their families to resolve points of crisis.
- Linked clients to service providers and mainstream supports and support them to establish service agreements to meet their needs and goals.
- Supported participants to design their support framework within available plan funds to their achieve goals
Compliance Officer
Asuria
02.2020 - 01.2021
- Developed and maintain the organisation's quality assurance and contractual policies, procedures, and systems.
- Monitored quality assurance performance and worked with managers and staff on remedial action to rectify performance.
- Coordinated activities and tasks to achieve required standards for the organisation.
- Developed and delivered the contractual compliance elements of the staff training program in consultation with HR and the wider management team.
- Coordinated the organisation's response to NSW department monitoring and assurance activities and participated in these visits.
- Assisted the Quality Manager with developing and maintaining compliance against both the Department’s Quality Framework and participating in these internal and external audits
- Promoting a quality culture within the business and assisting employees to understand their responsibilities for compliance
Manager Support Centre
Asuria
07.2018 - 02.2020
- Worked alongside the Executive Director to develop the direction and strategic plan for the Disability Support Centre.
- Actively participated in the DES Leadership team decisions on the direction and management of DES, providing expert advice as required.
- Implemented the strategic business plan including the management and allocation of assets and other resources to achieve operational and financial objectives.
- Overall accountability for the management of all outcomes claims for the DES business, working with and achieving KPI’s.
- Worked closely with the quality department to ensure required training and internal auditing needs are met.
- Provided a first class learning and development experience for all DES staff from initial induction/on-boarding through to mastery.
Client Relation Specialist & Marketing Coordinator
Telstra
12.2016 - 07.2018
- Assisted business clients with their inquiries via phone, face to face & email.
- Outside the box thinking to develop new business procedures.
- Helped the business stay on top of budget & maintain client relations.
- Coordinated with business clients assisting them with their business specific needs and further their telecommunications reach and outcomes
- Assisting with the business marketing including social media platforms such as Facebook, Google & LinkedIn.
Store Manager
Ally Fashion
03.2014 - 12.2016
- Managed a team of including hiring, interviewing, and training all new employees.
- Outperformed given KPI's.
- Diligently maintained and restocked store merchandise.
- Relocated to other stores that required management to bring their stores up to standard.
- Weekly and monthly reporting.
- Supporting employees with personal goals.
Education
Cert 3 & Diploma of Beauty Services/ Therapy - Beauty
Central Coast Community College
Central Coast07.2024
Cert IV - Business Management
Western Orange College
Orange, NSW2014
Diploma - Event Management
Western Orange College
Orange, NSW2010
High School Diploma -
Bathurst High School
Bathurst, NSW2009
Skills
- Training and mentoring
- Policy and procedure development
- Community engagement
- Relationship building
- Customer Relations
- Business administration
- Excellent time management skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Budgeting
- Contract management
- IT knowledge
- Self-Motivated
- KPI management
Certification
NDIS Quality and Safeguard Commission Certificate of completion
Certificate of Achievement Child Psychology
Certificate of Achievement Youth Mental Health
Police Check
NDIS worker check
Working with children check
Additional Information
Kristie Foley, Compliance Manager- Asuria
0420 984 053
Karah Niven, Team Leader- Connectability Australia
0410 688 458
Timeline
Engagement Manager
Group Homes Australia
02.2022 - 01.2024
Senior Administration Officer
Allity Aged Care
06.2021 - 02.2022
NDIS Coordinator of Support
Connectability Australia
01.2021 - 06.2021
Compliance Officer
Asuria
02.2020 - 01.2021
Manager Support Centre
Asuria
07.2018 - 02.2020
Client Relation Specialist & Marketing Coordinator
Telstra
12.2016 - 07.2018
Store Manager
Ally Fashion
03.2014 - 12.2016
Cert 3 & Diploma of Beauty Services/ Therapy - Beauty
Central Coast Community College
Cert IV - Business Management
Western Orange College
Diploma - Event Management
Western Orange College
High School Diploma -
Bathurst High School
NDIS Quality and Safeguard Commission Certificate of completion
Certificate of Achievement Child Psychology
Certificate of Achievement Youth Mental Health
Police Check
NDIS worker check
Working with children check
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