Teagan Thorpe
Baldivis,WA
Summary
I am a highly communicative individual who identifies issues and makes the best decisions regarding course of action. Over my many years of working within the Community Services Sector, I have developed exceptional skills to build meaningful relationships with a wide diverse range of vulnerable complex individuals, whilst at all times meeting and exceeding workloads such as report writing and case management plans. I have a large amount of experience and knowledge working with complex behaviours both physical and verbal. I am a compassionate team player with strong organizational skills, who is eager to share my knowledge and experience within my team. I have the ability to handle multiple work tasks simultaneously with a high degree of accuracy. I am dedicated to my work and not afraid to put in the "hard yards" to accomplish work expectations.
I have an excellent attendance record and I'm always willing to develop my knowledge with additional training and work development courses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing First Case Worker
St. Patrick's Community Support Centre
05.2023 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- High knowledge of the Housing First Principles.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance skills.
- Educated clients and families on mental health, wellness and recovery topics.
- Documented client progress and activities in accordance with agency policies and procedures.
Youth Worker
Safe Places for Children
02.2023 - 04.2023
- Building relationships with a diverse range of Children
- Using TCI in crisis situations with vulnerable Children
- Role modelling
- Guidance with everyday skills and attributes
- Provided a safe environment for children
- Working with a range of different mental health diagnoses
- Helping children co-regulate their emotions
- Reporting back to stakeholders and the department
- Dealing with challenging and confronting situations
- Exceptional skills within Word, Excel, SharePoint, Teams, for administration duties.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Provided key emotional support to special needs youth.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Contributed to development of individualized plans to support youth goal achievement.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Support Worker
Activ
07.2017 - 12.2022
- Collaborator with relevant stakeholders
- NDIS Applications and Planning
- Providing clients with high quality care with compassion and a non-judgemental environment.
- Prepared agendas and took notes at meetings to archive proceedings.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports and case plans to various departments.
- Assisting with ADL'S
- Working with Aged disability residents
- Managing and updating case plans
- Able to understand differences in food textures and fluid thicknesses
- Provide care and support to residents with varying needs
- Reporting change in care needs to supervisor
- Follow policies and procedures
- Work to a high safety standard
- Provide complete confidentiality
- Able to have exceptional time management
- Serving and
- Preparation of meals as per care plan requirements
- General cleaning
- Able to use hoisting equipment
- Able to maintain high hygiene standards
- Able to complete all relevant and required documentation
- Provide a high level of confidentiality
- Record keeping and skills using Word, Excel.
Team Member
Grand Cinemas
05.2016 - 12.2018
- Work as a dedicated Team Member with complete understanding and product knowledge, as well as provide excellent customer service
- Handling customer enquiries and complaints
- Handling of money
- Barista making
- Food preparation
- Maintaining stock levels
Disability Traineeship
Cleaning, Activ
02.2017 - 12.2017
- Provide support to a diverse range of clients with special needs
- Follow care plans
- Follow protocols and procedures
- Assist with taking clients to medical appointments and activities
- General house duties and food preparation at residential accommodation homes
- Assist clients with ADL'S
- Ability to maintain confidentiality
Volunteer Child Care Worker
Child and Parent Centre, Carey Park
04.2015 - 12.2016
- Assist with pre- kindy and after school activities
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behaviour with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Administered prescribed medication in pill, liquid and shot format.
- Encouraged children to develop healthy social and emotional skills.
- Developed age-appropriate activities and crafts to engage children.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Liaised with parents and guardians to discuss child progress.
- Utilized positive reinforcement techniques to encourage good behaviour.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Dalyellup College
Dalyellup, WA12.2017
Skills
- A dedicated interest in ending homelessness, mental health, youth work and disability
- Able to manage complex and challenging behaviours verbal, mental and physical
- Strong ability to approach and provide necessary support to highly vulnerable people
- Highly organised and adaptable
- Confident and driven to ‘succeed'
- Practical and ‘hands on'
- Able to maintain a high level of time management
- Committed to developing and maintaining excellent working relationships with team members, clients, suppliers and key stakeholders
- Able to work with people across all levels of management, within team environments and autonomously
- Able to produce quality work in all situations
- Exceptional skills in record keeping and adhere to polices and procedures
- Exceptional computer literacy skills, high knowledge with Word, excel, PowerPoint, Nightingale, Teams, SHIP
- A broad understanding of NDIS planning
- High knowledge of AOD interventions
- Client Centred
- Client Engagement
- Community Service Programs
- Crisis Situations
- Case Notes
- Progress Notes Updates
- Highly Effective Communication
- Regulations and Policies
- Family and Individual Counselling
- Case Information Confidentiality
- Therapeutic Planning
- Family Reunification
- Child Advocacy
- Case Planning and Management
- Violence Prevention
- Emotional Support
Accomplishments
- Working with Children's check
- Statement of Attendance ESSENTIALS: ESPRESSO
- Statement of Attendance ADVANCED: LATTE ART
- C Class Drivers licence
Certification
WACE Certificate 2017 Certificate 3 Community Services Certificate 3 Disability Support Therapeutic Crisis Intervention Training (TCI) NDIS Screening Basic First Aid
Timeline
Housing First Case Worker
St. Patrick's Community Support Centre
05.2023 - Current
Youth Worker
Safe Places for Children
02.2023 - 04.2023
Support Worker
Activ
07.2017 - 12.2022
Disability Traineeship
Cleaning, Activ
02.2017 - 12.2017
Team Member
Grand Cinemas
05.2016 - 12.2018
Volunteer Child Care Worker
Child and Parent Centre, Carey Park
04.2015 - 12.2016
High School Diploma -
Dalyellup College
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