Michael Harrison
Tamworth,NSW
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Summer's Superette Oxleyvale
Tamworth , New South Wales
2023.03 - 2024.02
- Completed opening and closing duties to facilitate business operations.
- Monitored staff performance to ensure quality standards were met.
- Identified areas of improvement within the department and implemented necessary changes.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints and reported issues to senior management.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Resolved customer complaints in a timely manner.
- Upheld company standards and compliance requirements for operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted customers with product selection when needed.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Monitored security and enforced loss prevention strategies during shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Provided on-the-job training to new staff members.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cook
Jamaica Blue
Tamworth , NSW
2022.09 - 2023.01
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Requested supplies and equipment orders, explaining needs to managers.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made meals in accordance with company standards and requirements.
- Checked quality of food products to meet high standards.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Used standardized recipes and other instructions to prepare food.
- Set up work stations prior to opening to minimize prep time.
- Received and stored food and supplies.
- Resolved customer complaints regarding food quality or services provided.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
- Monitored temperatures of prepared food and cold-storage areas.
- Ordered supplies as needed for the kitchen.
- Checked completed orders for correct quantity and quality.
- Monitored stock levels of food items and ordered more when necessary.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Distributed food to service staff for prompt delivery to customers.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Kitchen Hand
Hopscotch
Tamworth , NSW
2020.04 - 2022.09
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared garnishes to complement dishes on menu.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Received deliveries of food items and stored them properly.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed recipes accurately while adhering to portion control standards.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Followed all health code guidelines when handling food items.
- Maintained a neat work station throughout shift hours.
- Monitored temperatures of prepared food and cold-storage areas.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Inspected kitchen equipment for proper functioning before use.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Observed food safety and sanitation protocols to reduce germ spread.
- Operated dishwashers to sanitize dishes and silverware.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Set up serving trays for events or parties.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Maintained inventory of kitchen supplies and equipment needs.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Transported trash to dumpster, properly disposing of expired food items.
- Cleaned and sanitized utensils, dishes or silverware.
- Organized storage areas for efficient access to items when needed.
- Acquired new skills to support team and further accommodate customer needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Traffic Controller
Watch out Training & Traffic Control
Tamworth , NSW
2017.05 - 2018.11
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Tested traffic signs for proper reflectivity and illumination factors after installation.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Repaired damaged equipment used for controlling vehicular movement including barricades, cones, drums and warning lights.
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Managed setup and removal of temporary traffic control equipment and signs.
- Maintained updated knowledge through continuing education and advanced training.
Kitchen Hand
Bibs & Ribs
Tamworth , NSW
2015.10 - 2016.03
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared garnishes to complement dishes on menu.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Received deliveries of food items and stored them properly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Followed all health code guidelines when handling food items.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Maintained a neat work station throughout shift hours.
- Monitored temperatures of prepared food and cold-storage areas.
- Inspected kitchen equipment for proper functioning before use.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Operated dishwashers to sanitize dishes and silverware.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Transported trash to dumpster, properly disposing of expired food items.
- Organized storage areas for efficient access to items when needed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Completed day-to-day duties accurately and efficiently.
Car Ferrying
Budget Car Rental
Tamworth , NSW
2012.07 - 2014.04
- Worked well with dispatchers to communicate route and schedule changes.
- Drove long distances in accordance with DOT regulations and company policies.
- Performed pre-trip inspections ensuring all safety related items were in proper working order.
Education
Year 10 Certificate
Oxley High School
Tamworth, NSW2004-12
Skills
- Inventory Control
- Customer-Oriented
- Safety Reviews
- Schedule Management
- Labor and Food Cost Control
- Safety Awareness
- Negotiation
- Project Management
- Safety Understanding
- Schedule Oversight
- Inventory Management
- Staff Scheduling
- Conflict Resolution Techniques
- Training and Mentoring
References
References available upon request.
Timeline
Shift Supervisor
Summer's Superette Oxleyvale
2023.03 - 2024.02
Cook
Jamaica Blue
2022.09 - 2023.01
Kitchen Hand
Hopscotch
2020.04 - 2022.09
Traffic Controller
Watch out Training & Traffic Control
2017.05 - 2018.11
Kitchen Hand
Bibs & Ribs
2015.10 - 2016.03
Car Ferrying
Budget Car Rental
2012.07 - 2014.04
Year 10 Certificate
Oxley High School
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