TEAH CAMPBELL
Summary
Successful Customer Service Coordinator with experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. History of increasing customer satisfaction and driving improvements to service quality. Proficient in Microsoft Word, Excel and PowerPoint
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE COORDINATOR
Onstage Dance Studios
01.2020 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary support to internal and external customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
DANCE TEACHER
Onstage Dance Studios
01.2019 - Current
- Choreographing and teaching routines and skills while passing on love, passion and knowledge for dance to younger children
- Collaborated with fellow teachers, staff and students.
- Assessed students'' progress and provided constructive feedback enabling constant student improvement.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Choreographed and taught award winning and showcase routines for ages 14 and under
YOUTH AND DISABILITY SUPPORT WORKER
TLC Youth And Disability Support
10.2018 - 01.2024
- Working with people with disabilities to further achieve their goals through the means of personal care, classroom supports, therapies, companionship, tutoring, and community and social activities.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
COMPLETED INTERNSHIP AT THE WALT DISNEY COMPANY
Walt Disney Company
01.2020 - 03.2020
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
- Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
- Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
- Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
- Built and established positive relationships with patrons, team members and supervisors.
Education
CERTIFICATE IV IN DANCE TEACHING -
EmpowerDance
01.2022
CERTIFICATE III IN DESIGN FUNDEMENTALS -
Whitehouse Institute of Design
01.2018
HIGHER SCHOOL CERTIFICATE -
St Joseph's Catholic College
01.2018
Skills
- Customer service excellence
- Complaint Handling
- Documentation skills
- Customer Focus
- Schedule Coordination
- Decision-Making
- Work Prioritization
- Excellent time management skills
Checks And Certificates
Working with Children Check First Aid & CPR Certificate
Child Protection Awareness Certificate Anaphylaxis Certificate
References
References can be provided on request
Timeline
CUSTOMER SERVICE COORDINATOR
Onstage Dance Studios
01.2020 - Current
COMPLETED INTERNSHIP AT THE WALT DISNEY COMPANY
Walt Disney Company
01.2020 - 03.2020
DANCE TEACHER
Onstage Dance Studios
01.2019 - Current
YOUTH AND DISABILITY SUPPORT WORKER
TLC Youth And Disability Support
10.2018 - 01.2024
CERTIFICATE IV IN DANCE TEACHING -
EmpowerDance
CERTIFICATE III IN DESIGN FUNDEMENTALS -
Whitehouse Institute of Design
HIGHER SCHOOL CERTIFICATE -
St Joseph's Catholic College
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