Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teah Ross

Adelaide,SA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Medical Administrator

Hellodoc Psychiatry
07.2023 - Current
  • Completed patient referrals to other medical specialists.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
  • Confirmed consistent and accurate medical recordkeeping practices.
  • Applied continuous process improvement strategies to enhance case management, programs and clinical management.

Fashion Retail Assistant

Jeans West
03.2023 - 07.2023
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Bank Teller

Bank SA
03.2023 - 07.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.

Christmas Casual Retail Assistant

Pandora - Jewellery
11.2021 - 12.2021
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Kept merchandise organized with regular recovery work.
  • Built extensive product knowledge and recommended personalized solutions to customers.
  • Assisted customers with sales orders, returns and exchanges.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Boosted sales through product promotion and direct customer engagement.
  • Delivered outstanding service to customers to help locate items and access backorder options for hot products.

Pharmacy Assistant

Holden Hill Pharmacy
02.2020 - 06.2021
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.
  • Updated computer system with current customer, payment and inventory information.

Barista

Cafe Mounzer
09.2017 - 07.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.

Recycling Sorter

AAA Recycling
10.2016 - 03.2018
  • Utilized balers to compress recyclable materials.
  • Sorted materials to separate high-grade materials such as copper and brass.
  • Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.
  • Inspected materials to determine appropriate placements for repurposing or disposal.
  • Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
  • Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.

Crew Member

KFC
09.2016 - 08.2017
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

No Degree -

Trinity College Gawler River
Adelaide

Northern Adelaide Senior College
Adelaide

Skills

  • Patient Records Administration
  • KPI Tracking
  • Retail Merchandising
  • Payment Processing
  • Cash Handling
  • Store Organization
  • Currency Packaging
  • Customer Assistance

Timeline

Medical Administrator

Hellodoc Psychiatry
07.2023 - Current

Fashion Retail Assistant

Jeans West
03.2023 - 07.2023

Bank Teller

Bank SA
03.2023 - 07.2023

Christmas Casual Retail Assistant

Pandora - Jewellery
11.2021 - 12.2021

Pharmacy Assistant

Holden Hill Pharmacy
02.2020 - 06.2021

Barista

Cafe Mounzer
09.2017 - 07.2019

Recycling Sorter

AAA Recycling
10.2016 - 03.2018

Crew Member

KFC
09.2016 - 08.2017

No Degree -

Trinity College Gawler River

Northern Adelaide Senior College

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Teah Ross