Teah Ross
Adelaide,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Medical Administrator
Hellodoc Psychiatry
07.2023 - Current
- Completed patient referrals to other medical specialists.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Confirmed consistent and accurate medical recordkeeping practices.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
Fashion Retail Assistant
Jeans West
03.2023 - 07.2023
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bank Teller
Bank SA
03.2023 - 07.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
Christmas Casual Retail Assistant
Pandora - Jewellery
11.2021 - 12.2021
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Assisted customers with sales orders, returns and exchanges.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Boosted sales through product promotion and direct customer engagement.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
Pharmacy Assistant
Holden Hill Pharmacy
02.2020 - 06.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Updated computer system with current customer, payment and inventory information.
Barista
Cafe Mounzer
09.2017 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Recycling Sorter
AAA Recycling
10.2016 - 03.2018
- Utilized balers to compress recyclable materials.
- Sorted materials to separate high-grade materials such as copper and brass.
- Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
- Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
Crew Member
KFC
09.2016 - 08.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
No Degree -
Trinity College Gawler River
Adelaide Northern Adelaide Senior College
Adelaide Skills
- Patient Records Administration
- KPI Tracking
- Retail Merchandising
- Payment Processing
- Cash Handling
- Store Organization
- Currency Packaging
- Customer Assistance
Timeline
Medical Administrator
Hellodoc Psychiatry
07.2023 - Current
Fashion Retail Assistant
Jeans West
03.2023 - 07.2023
Bank Teller
Bank SA
03.2023 - 07.2023
Christmas Casual Retail Assistant
Pandora - Jewellery
11.2021 - 12.2021
Pharmacy Assistant
Holden Hill Pharmacy
02.2020 - 06.2021
Barista
Cafe Mounzer
09.2017 - 07.2019
Recycling Sorter
AAA Recycling
10.2016 - 03.2018
Crew Member
KFC
09.2016 - 08.2017
No Degree -
Trinity College Gawler River
Northern Adelaide Senior College