TEAHN SIMPSON
Goulburn
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
NRMA Insurance
Picton
10.2023 - 06.2025
- Managed incoming calls and provided accurate information to customers promptly.
- Collaborated with team members to resolve complex client issues efficiently.
- Reviewed insurance applications for completeness and accuracy.
- Evaluated insurance applications for risk assessment and eligibility.
- Participated in training sessions to stay updated on market changes.
- Analyzed client information to determine coverage terms and conditions.
Personal Financial Representative
Cash Converters
Wollongong
09.2020 - 10.2023
- Evaluated loan applications for compliance with regulations and company policies.
- Assisted clients in understanding loan products and terms effectively.
- Coordinated with underwriters to facilitate timely loan processing and approvals.
- Conducted thorough credit checks to assess borrower eligibility and risk.
- Developed strong relationships with clients to enhance customer satisfaction.
- Managed documentation for loan files ensuring accuracy and completeness.
Salon Owner/Operator
The Hair By Teahn Lee
Wollongong
09.2021 - 07.2022
- Managed daily salon operations and ensured efficient workflow among staff.
- Developed marketing strategies to attract new clients and increase brand visibility.
- Oversaw inventory management and ordered supplies based on client demand.
- Maintained a clean and welcoming salon environment for clients and staff.
- Scheduled appointments and coordinated services for optimal client experience.
- Ensured compliance with health regulations and maintained safety standards in the salon.
- Consulted with clients to determine desired hairstyles and color options.
- Performed hair coloring, highlighting, and treatment services using industry-standard products.
Customer Service Representative
Stellar - My Aged Cae
Wollongong
02.2020 - 09.2020
- Assisted clients with inquiries regarding aged care services and programs.
- Managed incoming calls and provided accurate information to customers promptly.
- Documented customer interactions in the database for record-keeping and follow-up.
- Educated clients about available resources and support services in aged care.
- Maintained a positive attitude while addressing customer concerns or complaints.
Owner/Cleaner
SimplicityCleaningCo.
Figtree
09.2019 - 02.2020
- Received and resolved any items of concern which were raised by clients or cleaning staff internally.
- Cleaned all facilities according to the specifications of the client and ensured quality results on every job.
- Interact with clients directly to understand their needs and get a clear idea of the cleaning services they require.
- Manage all scheduling, account keeping, invoicing, payment of staff, and the training of cleaning staff to ensure that personnel are highly skilled and competent.
- Manage all social media platforms for marketing purposes.
Senior Hairdresser
Kellys Hair and Nails
Campbelltown
03.2018 - 09.2019
- Cut, trim, and shape hair and hairpieces according to customer specifications and hair characteristics.
- Bleached, dyed, or tinted hair using applicators or brushes for desired effects.
- Shampooed, rinsed, conditioned, and dried hair or hairpieces with appropriate products.
- Demonstrated and sold hair care products and cosmetics to enhance client experience.
- Trained and supervised hairstylists, hairdressers, and assistants to ensure quality service.
- Maintained clean workstations and sanitized tools including scissors and combs.
- Operated cash registers to process payments efficiently.
- Developed innovative styles and techniques to attract diverse clientele.
Account Manager/Debt Collector
Australian Debt Recoveries
Wollongong
03.2017 - 02.2018
- Established repayment schedules tailored to customers' financial situations.
- Notified customers of delinquent accounts through mail, telephone, or personal visits to solicit payment.
- Recorded address changes and purged records for deceased customers as part of administrative functions.
- Received payments and accurately posted amounts to customer accounts.
Reception and Office Support
Pheonix Freight
Botany
02.2016 - 03.2017
- Operated telephone switchboard to screen calls, provide information, and schedule appointments.
- Recorded receipts for services received and processed payments efficiently.
- Transmitted documents to customers via computer, mail, or facsimile.
- Performed administrative support tasks including proofreading and transcribing handwritten materials.
Apprentice Hairdresser
Blow Dry Bar
Bondi
04.2013 - 09.2016
- Maintain cleanliness of workstations and sanitize tools including scissors and combs.
- Update and maintain customer information records, such as beauty services provided.
- Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Operate cash registers to receive payments from patrons.
- Demonstrate and sell hair care products and cosmetics.
- Comb, brush, and spray hair or wigs to set the style.
- Develop new styles and techniques.
- Cut, trim, and shape hair or hairpieces based on customers' instructions, hair type, and facial features, using clippers, scissors, and trimmers.
CSR- Front of house officer
Brightstar
Prestons
10.2015 - 02.2016
- Resolved customer complaints and addressed inquiries regarding policies and procedures.
- Guided employees in managing complex problems and resolving escalated disputes.
- Maintained comprehensive records of customer interactions, detailing inquiries and actions taken.
- Conferred with customers via telephone or in person to provide product information and process orders.
- Contacted customers to respond to inquiries and notify them of claim investigation results.
Assistant Underwriter
Xchanging Workers Compensation
Sydney
03.2013 - 08.2015
- Managed online filing and scanning for efficient document retrieval.
- Processed all small policies, ensuring accuracy and compliance.
- Assisted in managing medium policies to support workflow demands.
- Reported directly to senior underwriters while handling overflow tasks for entire team.
- Delivered exceptional customer service and managed clerical tasks, including document control.
Team Support Officer
Xchanging Workers Compensation
Sydney
09.2012 - 03.2013
- Sustained operational flow to ensure efficient mall loop functionality.
- Managed incoming and outgoing mail and freight, distributing materials to relevant team leaders.
- Collaborated with reception to handle overflow calls and address customer inquiries.
- Executed processing and data entry for medical certificates.
- Facilitated effective communication within claims, policy, and RAP departments beyond assigned responsibilities.
Education
CERT III - Individual Support
OTEN TAFE
NSW09.2025
CERT III - Responsible Conduct of Gambling
Bar Max Australia
Wollongong, NSW02.2020
Barmax Bar Skills Work Ready course -
Bar Max Australia
Wollongong, NSW02.2020
CERT III - Responsible Service of Alcohol
Bar Max Australia
Wollongong, NSW02.2020
CERT IV - Hairdressing
TAFE NSW
Campbelltown, NSW01.2016
CERT III - Hairdressing
TAFE NSW
Liverpool, NSW01.2013
CERT III - Business Administration
MTC work Solutions
Campbelltown, NSW01.2012
Skills
- Initiative and problem-solving
- Time management
- Inventory management
- Problem resolution
- Accountability and dependability
- Customer service
References
References available upon request.
Timeline
Customer Service Representative
NRMA Insurance
10.2023 - 06.2025
Salon Owner/Operator
The Hair By Teahn Lee
09.2021 - 07.2022
Personal Financial Representative
Cash Converters
09.2020 - 10.2023
Customer Service Representative
Stellar - My Aged Cae
02.2020 - 09.2020
Owner/Cleaner
SimplicityCleaningCo.
09.2019 - 02.2020
Senior Hairdresser
Kellys Hair and Nails
03.2018 - 09.2019
Account Manager/Debt Collector
Australian Debt Recoveries
03.2017 - 02.2018
Reception and Office Support
Pheonix Freight
02.2016 - 03.2017
CSR- Front of house officer
Brightstar
10.2015 - 02.2016
Apprentice Hairdresser
Blow Dry Bar
04.2013 - 09.2016
Assistant Underwriter
Xchanging Workers Compensation
03.2013 - 08.2015
Team Support Officer
Xchanging Workers Compensation
09.2012 - 03.2013
CERT III - Individual Support
OTEN TAFE
CERT III - Responsible Conduct of Gambling
Bar Max Australia
Barmax Bar Skills Work Ready course -
Bar Max Australia
CERT III - Responsible Service of Alcohol
Bar Max Australia
CERT IV - Hairdressing
TAFE NSW
CERT III - Hairdressing
TAFE NSW
CERT III - Business Administration
MTC work Solutions