Tealhia Vaughan
Geelong,VIC
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
McDonalds Armstrong Creek
01.2017 - 12.2023
- Conducting interviews & recruiting team members
- Conducting orientations for all new team members to ensure all legal documentation has been signed, processed, and thoroughly understood and explained
- Creating training portfolios for new team members to ensure they are trained efficiently, correctly and have full knowledge of the duties they will be performing
- Ensuring the restaurant is adequately always staffed by following effective schedules to build sales growth and meet labour targets
- Completing staff rosters for a staff of 90+
- Encouraging staff to work in a safe manner by personally demonstrating positive behaviour and promoting safety, security, and procedures
- Creating recognition programs to acknowledge the high performance of team members and reward them
- Ordering, tracking, and maintaining stock and inventory
- Responsible for reporting and controlling safety hazards
- Handling risk management and incident reporting, ensuring all incidents and reported and actioned
- Predicting sales of the restaurant based off previous years/events/trends with a 2% difference target
- (Store averaging 95k a week)
- I am responsible for planned and daily maintenance of equipment to ensure cleanliness and correct working order
- I take responsibility and ownership for ensuring excellent food safety throughout the shift, by complying with McDonald’s and government food safety standards
- I communicate effectively to convey information and ideas in an open and timely manner
- I provide feedback to previous and subsequent Shift Managers to identify opportunities, results and restaurant trends
- I actively seek out opportunities to coach and develop crew
- With the support of my Restaurant Manager I identify and take action to resolve performance opportunities and conduct yearly crew performance reviews on assigned department crew.
Financial Assist Agent
Financial Hardship Department, Commonwealth Bank
01.2020 - 01.2022
- Compassion, empathy, and resilience to build trust with clients when responding to and managing complex situations
- Helping customers through unforeseen changes that affect their ability to maintain repayments and tailoring solutions to fit their needs and help them
- Supporting customers by reducing financial difficulties resulting from under/unemployment, income reduction, domestic/family violence, illness, injury, relationship separation, business downturn, and natural disasters
- Ensuring all customer contact and interaction complies with legal and regulatory requirements
- Using and understanding multiple complex computer systems as well as basic systems like word, excel etc
- Decision making based off clients' needs and what is best suited to them after completing assessment to ensure we are providing the right solution best suited to their needs
- Working independently and using your own personal judgment to best assist the client
- Working in a constantly changing, fast paced environment with the ability to adapt and stay on top of all changes/updates within the business.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Specialist
Commonwealth Bank of Australia
01.2019 - 01.2020
- Identify customer needs and demonstrate an ability to explain the benefits of a comprehensive and diverse range of products and services
- Actively work towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner
- Accurately process transactions in the branch with a high level of speed and efficiency and competently perform a wide range of administrative duties
- Involvement with most facets of banking, from currency to foreign exchange, to new accounts, insurance, personal and professional investment, financial services, business banking, loan funding (personal loans and small home loan top ups), and coordination of deceased estates
- Specialist in personal loans, credit card applications and various other account applications
- Build strong relationships with internal and external stakeholders
- Maintaining ATM'S, handling and processing cash deliveries to the branch, very high-level experience handling and securing cash.
Education
Certificate IV Mental Health -
GenU
Melbourne, VICCertificate III Community Services -
GenU
Melbourne, VICCertificate III Financial Services -
Commonwealth Bank Australia
Melbourne, VICShift Manager Course -
McDonald's Australia
Melbourne, VICSkills
- High level of organisational ability; flexible and can prioritise and manage multiple demands while working independently
- Excellent verbal and written communication skills; strong documentation and administrative skills; able to quickly establish rapport with clients, identify needs, and match them with appropriate resources
- Highly developed personal skills and able to work collaboratively in a team and independently
- Comfortable working in a fast-paced environment; able to keep calm in high pressure situations with high level decision making
- Awareness of and sensitivity to unique requirements of others from different ethnic and cultural backgrounds or from disadvantaged groups
- Experience with risk management, completing and managing incident reports
- Team management
- Relationship building
- Planning & organizing
- Budget Administration
- Budgeting and financial management
- Food safety compliance
- Supervision & leadership
- Training & development
- Rostering & Scheduling
- Stock inventory – Ordering, maintaining, and tracking inventory/stock
Timeline
Financial Assist Agent
Financial Hardship Department, Commonwealth Bank
01.2020 - 01.2022
Customer Service Specialist
Commonwealth Bank of Australia
01.2019 - 01.2020
Assistant Restaurant Manager
McDonalds Armstrong Creek
01.2017 - 12.2023
Certificate IV Mental Health -
GenU
Certificate III Community Services -
GenU
Certificate III Financial Services -
Commonwealth Bank Australia
Shift Manager Course -
McDonald's Australia