Conducting orientations for all new team members to ensure all legal documentation has been signed, processed, and thoroughly understood and explained
Creating training portfolios for new team members to ensure they are trained efficiently, correctly and have full knowledge of the duties they will be performing
Ensuring the restaurant is adequately always staffed by following effective schedules to build sales growth and meet labour targets
Completing staff rosters for a staff of 90+
Encouraging staff to work in a safe manner by personally demonstrating positive behaviour and promoting safety, security, and procedures
Creating recognition programs to acknowledge the high performance of team members and reward them
Ordering, tracking, and maintaining stock and inventory
Responsible for reporting and controlling safety hazards
Handling risk management and incident reporting, ensuring all incidents and reported and actioned
Predicting sales of the restaurant based off previous years/events/trends with a 2% difference target
(Store averaging 95k a week)
I am responsible for planned and daily maintenance of equipment to ensure cleanliness and correct working order
I take responsibility and ownership for ensuring excellent food safety throughout the shift, by complying with McDonald’s and government food safety standards
I communicate effectively to convey information and ideas in an open and timely manner
I provide feedback to previous and subsequent Shift Managers to identify opportunities, results and restaurant trends
I actively seek out opportunities to coach and develop crew
With the support of my Restaurant Manager I identify and take action to resolve performance opportunities and conduct yearly crew performance reviews on assigned department crew.
Financial Assist Agent
Financial Hardship Department, Commonwealth Bank
01.2020 - 01.2022
Compassion, empathy, and resilience to build trust with clients when responding to and managing complex situations
Helping customers through unforeseen changes that affect their ability to maintain repayments and tailoring solutions to fit their needs and help them
Supporting customers by reducing financial difficulties resulting from under/unemployment, income reduction, domestic/family violence, illness, injury, relationship separation, business downturn, and natural disasters
Ensuring all customer contact and interaction complies with legal and regulatory requirements
Using and understanding multiple complex computer systems as well as basic systems like word, excel etc
Decision making based off clients' needs and what is best suited to them after completing assessment to ensure we are providing the right solution best suited to their needs
Working independently and using your own personal judgment to best assist the client
Working in a constantly changing, fast paced environment with the ability to adapt and stay on top of all changes/updates within the business.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Specialist
Commonwealth Bank of Australia
01.2019 - 01.2020
Identify customer needs and demonstrate an ability to explain the benefits of a comprehensive and diverse range of products and services
Actively work towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner
Accurately process transactions in the branch with a high level of speed and efficiency and competently perform a wide range of administrative duties
Involvement with most facets of banking, from currency to foreign exchange, to new accounts, insurance, personal and professional investment, financial services, business banking, loan funding (personal loans and small home loan top ups), and coordination of deceased estates
Specialist in personal loans, credit card applications and various other account applications
Build strong relationships with internal and external stakeholders
Maintaining ATM'S, handling and processing cash deliveries to the branch, very high-level experience handling and securing cash.
Education
Certificate IV Mental Health -
GenU
Melbourne, VIC
Certificate III Community Services -
GenU
Melbourne, VIC
Certificate III Financial Services -
Commonwealth Bank Australia
Melbourne, VIC
Shift Manager Course -
McDonald's Australia
Melbourne, VIC
Skills
High level of organisational ability; flexible and can prioritise and manage multiple demands while working independently
Excellent verbal and written communication skills; strong documentation and administrative skills; able to quickly establish rapport with clients, identify needs, and match them with appropriate resources
Highly developed personal skills and able to work collaboratively in a team and independently
Comfortable working in a fast-paced environment; able to keep calm in high pressure situations with high level decision making
Awareness of and sensitivity to unique requirements of others from different ethnic and cultural backgrounds or from disadvantaged groups
Experience with risk management, completing and managing incident reports
Team management
Relationship building
Planning & organizing
Budget Administration
Budgeting and financial management
Food safety compliance
Supervision & leadership
Training & development
Rostering & Scheduling
Stock inventory – Ordering, maintaining, and tracking inventory/stock