Teana Teahuahu
Point Cook,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Wayapa Wuurrk
Administration
02.2024 - Current
- Sales inquiries
- Responding and follow ups
- Administrative support regarding to education programs
- Support through the social media platforms
Au Pair/ Nannying
Au Pair World
08.2019 - 10.2022
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed creative activities to encourage physical, social and emotional growth.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
Barista/Waitress/ Bartender Customer Service
Ohana Pizza Place
01.2019 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Customer service/Juice prep
Boost Juice
01.2018 - 01.2019
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
- Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
- Participated in ongoing training sessions to remain current on industry trends and best practices for food safety and sanitation standards.
- Collaborated with team members to maintain an organized inventory system, easily locating necessary items when needed.
- Adhered to procedures in preparing food items.
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
- Followed food safety practices and sanitation guidelines.
Au Pair
10.2017 - 07.2018
- Caring for two children under the age of 5 years
- Maintaining and running children's routines and managing their daily schedules, meal preparation, house duties
- Following the families weekly schedule and routine
- English tutoring
- Liaising with the family daily in regards to all the children's needs and every day occurrences
- Attended French language classes studying at - France langue - Paris France.
Volunteer/ Care worker
Live in position Camphill Community
01.2017 - 04.2017
- Caring and working with residents with a range of disabilities
- One to one groups and interactions, managing their routines and everyday living within the group care
- All house duties/routines working and living with in the Camp community
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Monitored and assisted residents through individual service plans.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Customer Service/Cashier
Harris Farm Markets
10.2016 - 12.2016
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Barista/Cashier/Customer service
Bronte Surf Club kiosk
01.2014 - 01.2016
- During school holidays and weekends.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Australian Performing Arts Grammar School (APGS)
Glebe, Sydney10.2016
High School Diploma -
St Clare's College
Sydney, NSW01.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible Solution focused
- Multitasking
Hospitality
- Lydia, +61 40 231 5427, Ohana Pizza Place
- Il Pranzo Cafe, +61 473 595 64
Community Work
- Surf Life Saving Patrol Volunteer, Bronte Surf Club
- Water Safety (Nippers), Bronte Surf Club
- Volunteer for beach and surf club events, Bronte Surf Club
Achievements Training
- Awarded Cadet of the year, Bronte Surf Club - 2013
- SRC Certificate (Surf Rescue Certificate)
- Bronze Medallion (Surf Life Saving Australia)
- First Aid
- Working with Children Check Australia WWCC
- Dance achievement Awards
- Music Achievements for school and outside commitments
- Awards for drama workshops at NIDA (National Institute of Dramatic Arts) in Sydney
- Graduating Certificate (HSC) from Australian Performing Arts Grammar school - Glebe Sydney
- A range of certificates and courses completed and obtained during volunteer/working position in Ireland
- Medication of Buccal Midazolam training - medication management training
- Manual and patient handling
- Fire Marshal training
- Wheel chair transportation
- Safeguarding vulnerable person's awareness training
- Management of actual and potential aggression training (MAPA)
- French culture and language studies - Paris France
- NSW Driver's License - International driving permit
- RSA- responsible service of alcohol training & certification
Activities Experiences
- NIDA Workshops - National Institute of Dramatic Arts
- Surf Life Saving Patrols and volunteer involvement, Bronte Surf Club
- Dance Classes (The Dance Spot, Randwick)
- Vocal and music tuition, Vanessa Jade Singing, Randwick
- Cast Member for 42nd Street Musical - Sydney Musical Theatre Company
- French Language interest and lessons through school and online program as well as studying abroad whilst working in France through French college
- Overseas travel working and volunteering abroad
Locations
SYDNEY, AUSTRALIA
Personal Information
Date of Birth: 11/28/1998
References
- Peter Butcher, +61 411 795 256
- Katherine Binks, +61 403 284 338
- Edouard. P., +33 6 2393 1649
- Hughes, +33 6 7926 2768
- Claire Salvetti, +61 40 503 3837
- Ben Larsson, +61 42 167 7935
- Tony Lalor, +61 40 114 7305
- Annette Gillespie, +61 41 611 0197
- Christine Rooke, +61 43 824 3929
- Veronique Diallo, +61 478 317 994
- Joanne Martinez, +61 487 526 089
Timeline
Wayapa Wuurrk
Administration
02.2024 - Current
Au Pair/ Nannying
Au Pair World
08.2019 - 10.2022
Barista/Waitress/ Bartender Customer Service
Ohana Pizza Place
01.2019 - 07.2019
Customer service/Juice prep
Boost Juice
01.2018 - 01.2019
Au Pair
10.2017 - 07.2018
Volunteer/ Care worker
Live in position Camphill Community
01.2017 - 04.2017
Customer Service/Cashier
Harris Farm Markets
10.2016 - 12.2016
Barista/Cashier/Customer service
Bronte Surf Club kiosk
01.2014 - 01.2016
High School Diploma -
Australian Performing Arts Grammar School (APGS)
High School Diploma -
St Clare's College
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