Teancum Lopati
Canning Vale,WA
Summary
A motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
8
8
years of professional experience
Work History
Retail Assistant
New Balance
01.2023 - Current
- Learnt excellent customer service through training and experience
- Handling inward and outward goods
- Learnt an excellent attitude and behavioural habits towards working with a team in a smaller space
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Team Member
Bunnings Group
07.2020 - 07.2021
- Fulfilled a specialist role which involved; training other team members, supervising and managing specific areas of the warehouse
- Directly handled customers, providing sales but also high customer satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Labourer
Vai Concrete
01.2020 - 06.2020
- Working with a predominantly foreign team, I was able to take on the role of communications between our sites and also with processing of inwards and outward orders
- Being able to learn how to communicate both quickly and effectively in verbal and written form
- Grew a strong work ethic, becoming passionate about my work and how it is presented and executed.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
Warehouse Storeman
Hardware Direct
01.2018 - 01.2019
- Was able to communicate and operate projects with larger companies
- Directly handled products and stock, often organising orders for large projects.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Supported the onboarding process for new employees by providing training on warehouse procedures, safety guidelines, and equipment usage.
Devanner
TV Shop
01.2017 - 01.2018
- Mainly stationed with inwards goods but also trained and handled quality control.
- Operated equipment on vehicle to load, unload or disperse cargo or materials.
- Strengthened security measures by adhering to company protocols regarding entry points, visitor access, and theft prevention systems.
Education
Business Administration Certificate -
BYU Pathways
NCEA Level 3 (Excellence) -
Kelston Boys' High School
01.2017
Skills
- Team Work
- Leadership
- Flexible schedule availability
- Problem Solving
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Complaint Handling
- Upselling strategies
References
- Paul Thomas (Mission President)
+61 407 829 115, PaulJThomas@TheChurchOfJesusChrist.org
- Ordella Posimani (New Balance Manager)
+64 21 109 0404, OrdellaPosimani@Gmail.com
- Kalesita Leota (Character Reference)
+64 21 543 792, KalesitaLeota99Gmail.com
- Michael Satele (Character Reference)
+64 21 240 6747, MichaelSatele@Gmail.com
- Clarissa Siligi (Bunnings Supervisor)
+64 21 025 44020
- Xavier Winterstein (Hardware Direct Manager)
+64 21 778 023
Accomplishments
- Missionary Work, I was given the opportunity to be a missionary for my church, which meant being in another country for 2 years serving the community voluntarily without pay.
- Sports, I have a passion for sports, and was blessed to be able to play at an international level. I played for the New Zealand national football team in 2019, where we had the opportunity to play against large countries like Australia and USA.
- Hospice NZ Youth Ambassador, I was also able to spend 2-3 years in High School to represent Auckland youth as an ambassador for Hospice NZ. This involved organising public community projects, volunteering to help in private community services and a lot more.
Timeline
Retail Assistant
New Balance
01.2023 - Current
Team Member
Bunnings Group
07.2020 - 07.2021
Labourer
Vai Concrete
01.2020 - 06.2020
Warehouse Storeman
Hardware Direct
01.2018 - 01.2019
Devanner
TV Shop
01.2017 - 01.2018
Business Administration Certificate -
BYU Pathways
NCEA Level 3 (Excellence) -
Kelston Boys' High School
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