Tearna Ohanlon
Albury ,NSW
Summary
Proven team collaborator and customer service expert, I enhanced customer satisfaction and increased revenue at Downtown Pizzeria through efficient table management and attentive service. Skilled in cash register operation and kitchen maintenance, my adaptability and problem-solving abilities led to positive feedback and repeat business, showcasing a dedicated work ethic and attention to detail.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Caltex Service Station
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cash handling
Cleaning Crew Member
Sparkles Cleaning Co
04.2024 - 01.2025
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Bond cleans
- General house cleans
Front of House Waiter
Downtown Pizzeria
08.2018 - 01.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Boosted restaurant revenue by efficiently managing table turnover and maximizing seating capacity.
- Maintained a professional demeanor while promptly addressing guest concerns, resulting in positive feedback from patrons.
- Streamlined payment processes by accurately dividing bills among parties and processing transactions quickly and efficiently.
- Ensured accurate order placement by thoroughly reviewing selections with guests before submitting them to the kitchen staff.
- Supported team members during busy shifts by assisting with bussing tables and refilling drinks as needed, enhancing overall productivity.
- Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Assisted in training new waitstaff members, sharing best practices for efficiency and customer service excellence.
- Communicated with kitchen staff to enable accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front of House Waitressing
Little Italy
01.2015 - 01.2017
- Enhanced customer satisfaction by providing timely and attentive service in a fast-paced environment.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
- Trained new waitstaff on restaurant procedures and policies, leading to improved performance from new hires.
- Promoted restaurant loyalty programs and special events to guests, driving repeat business and increasing customer engagement.
- Managed high-volume table turnover efficiently, contributing to increased restaurant revenue.
- Contributed to positive workplace culture by fostering teamwork among staff members through effective communication and support during busy shifts.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Monitored inventory levels and restocked supplies as needed, minimizing waste and reducing costs.
- Handled cash transactions accurately, maintaining accountability for sales receipts throughout the shift.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Diploma - Family And Community Services
Albury Tafe
Albury Year 11 -
Cobar High School
Cobar Nsw 11.2013
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Food preparation
- Dishwashing
- Punctual and reliable
- Cleaning and sanitation
- Dedicated work ethic
- Flexible and adaptable
- Problem-solving
- Attention to detail
- Customer engagement
- Creative thinking
- Cash register operation
- Quick learner
Certification
NSW RSA
(https://clubtraining.com.au/product/rsa-rcg-course-nsw/?gad_source=1&gclid=EAIaIQobChMIt-LuytL2igMVloRLBR1kpCGAEAAYBCAAEgJLb_D_Bw
NSW RCG
https://clubtraining.com.au/product/rsa-rcg-course-nsw/?gad_source=1&gclid=EAIaIQobChMIt-LuytL2igMVloRLBR1kpCGAEAAYBCAAEgJLb_D_BwE
NSW white card
NSW first aid certificate
P2 licence
Timeline
Cleaning Crew Member
Sparkles Cleaning Co
04.2024 - 01.2025
Front of House Waiter
Downtown Pizzeria
08.2018 - 01.2023
Front of House Waitressing
Little Italy
01.2015 - 01.2017
Kitchen Hand
Caltex Service Station
Diploma - Family And Community Services
Albury Tafe
Year 11 -
Cobar High School
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