Te Aroha O'Brien
Canberra,ACT
Summary
Experienced with team leadership, customer service, and operational management. Proficient in maintaining high level work health and saftey standards. Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support. Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
22
22
years of professional experience
Work History
Manager on Duty
Mc Donalds
04.2021 - 03.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Caregiver
Turangi health
01.2018 - 11.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Manager
Slinky Spuds
10.2019 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Bar Manager & Book Keeper
Frankton Railway Bowling Club
01.2003 - 10.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Education
Confine Small Emergencies in Facility
11.2022 - 11.2022
- Renew it again on the 21.8.24
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Staff management
- Policy enforcement
- Documentation and reporting
- Strategic planning
- Employee motivation
- Operations management
- Process improvement
Certification
- Confine small emergencies in facility 30.8.22
- Responsible Service of Alcohol
- covid -19 Safety at work
Timeline
Allens Training - , Confine Small Emergencies in Facility
11.2022 - 11.2022
Manager on Duty - Mc Donalds
04.2021 - 03.2025
Manager - Slinky Spuds
10.2019 - 03.2020
Caregiver - Turangi health
01.2018 - 11.2020
Bar Manager & Book Keeper - Frankton Railway Bowling Club
01.2003 - 10.2019
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