Te Arohanoa (Noa) Pawa
Byford,WA
Summary
Driven Store Manager/ Relief Area Manager with 9+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager/Relief Area Manager
Salvos Stores
10.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Housekeeping FIFO
Morris Corporation
03.2010 - 04.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
Inserter/Binary Hand/Publishing Hand/Forklift Driver
The West Australia News Paper Ltd
07.2007 - 03.2010
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Located proper slots on storage racks and set pallets in place with forklift.
- Unloaded trucks and moved materials to staging area.
- Checked items against documentation for accuracy.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Manoeuvred forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Drove equipment from one site to another to deliver tools and complete jobs.
Operator/Driver
WORKS Emblem Asphalt AU
06.2006 - 07.2007
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected machines for defects and safe operating condition before, during and after trips.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Operated with safety and skill to avoid accidents and delays
Skills
- Networking and supporting volunteers
- Community and Charity Engagement
- Maximizing Profitability
- Oversee operation to ensure efficiency
- Plan, implement and monitor operational strategy
- Mentoring new store managers
- Managing projects
- Identify and organise improvements to stores for improved sales
- Completing Quarterly Store Retail checklist and Cash audits
- Recruit, provide training and onboarding new employees
- Ensure compliance with company policy and operational guidelines
- Consistently working towards achieving yearly KPI's
- Opening and relocating new stores
- Time and people management skills
- Networking and building professional relationships with stakeholders
Certification
- Electrical Tag and testing
- Workplace First Aid
- Maintain small plant and equipment 2005
- Traffic control level 1 2005
- Environment Protection 2005
- Business Skills Level 3 2004
- Teachers Aide – Special Education 1998
Reference
Kelly Morrinson (Salvos Area Manager)
0411 594 490
Leisa Perrin (Salvos Area Manager)
0426 217 202
Timeline
Store Manager/Relief Area Manager
Salvos Stores
10.2014 - Current
Housekeeping FIFO
Morris Corporation
03.2010 - 04.2011
Inserter/Binary Hand/Publishing Hand/Forklift Driver
The West Australia News Paper Ltd
07.2007 - 03.2010
Operator/Driver
WORKS Emblem Asphalt AU
06.2006 - 07.2007
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