Te Ata Delamere-Mill
Gregory Hills,NSW
Summary
Highly efficient Crew Member and Trainer well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. I am of Maori descent, bubbly and energetic personality, I like to have a laugh and love
Overview
2
2
years of professional experience
Work History
Crew Trainer & Crew Member
McDonald's
10.2021 - 01.2023
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Crew Member
KFC
04.2021 - 05.2022
- This Role consisted of: Developing Customer Service experience
- Kept restaurant clean and organised, preparing and packing food, following food safety rules, multitasking, working in fast paced environment's, developing communicational skills.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Student (Currently Attending) -
Oran Park High School
Oran Park, NSW09.2024
High School Student (Not Attending) -
JJ Cahill Memorial High School
Mascot, NSW02.2023
Skills
- Teamwork
- Cleanliness
- Multitasking
- Creativity
- Communicating
- Problem solving
- Punctuality
- Dependable and Responsible
- Basic Math
- Friendly, Positive Attitude
- Inventory Restocking
Languages
Maori
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Trainer & Crew Member
McDonald's
10.2021 - 01.2023
Crew Member
KFC
04.2021 - 05.2022
High School Student (Currently Attending) -
Oran Park High School
High School Student (Not Attending) -
JJ Cahill Memorial High School
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