Te Awhina Chase
Gosnells,WA
Summary
Dynamic Hard working bubbly Mum with Many years of experience in retail and hospitality, looking for casual, full time or part time work from Monday to Friday 6am-12pm or 3.30pm to 9.30pm as I'm the driver for my family at the moment, overseeing a number of staff members within a few high-traffic stores. Leads by example and monitors performance to identify and target service discrepancies. Evaluates assigned groups and recommends additional training for improvements. Punctual, Honest and reliable with a bubbly can do attitude. Willing to give anything a go and willing to start as soon as possible
Overview
4
4
years of professional experience
Work History
Team Member
Ampol
09.2022 - 08.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Cleaning
- Re-Stock and Stock take
- Cash Handling
- Contributed to team success by completing jobs quickly and accurately.
- Monitored and verified all merchandise was properly priced and labeled.
Checkout Supervisor
Spudshed
05.2021 - 07.2022
- Checked workers and recorded performance for presentation to shift leaders.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences..
- Monitored areas for security issues and safety hazards.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Managed theft prevention with focus on minimizing product losses to under 10%
- Counting tills at night (cash up)
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Supervisor
Cook/Manager
Boston Burger And Grill
06.2019 - 07.2021
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Skills
- Till Counting
- Barista
- supervision
- Issue Resolution
- Safety Issues Monitoring
- Recruitment and Training
- Cash Handling and Reconciliation
- Handling Complaints and Inquiries
- Answering Customer Questions
- Staff Training
- Health and Safety Procedures
- Staff Coaching and Training
- Customer Service
- Operating Cash Registers
- Attention to Detail
- Shift Scheduling
- Organizing Work Stations
- Staff education and training
- Food and Beverage Experience
- Maintaining Clean Work Areas
Timeline
Team Member
Ampol
09.2022 - 08.2023
Checkout Supervisor
Spudshed
05.2021 - 07.2022
Cook/Manager
Boston Burger And Grill
06.2019 - 07.2021