Te Awhina Chase
Gosnells,WA
Summary
Dynamic professional with extensive experience in customer service and team leadership at all my jobs. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and employee training, demonstrating strong organizational skills and adaptability in fast-paced environments. Committed to maintaining high standards of service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Member
Ampol
Baldivis, Australia
11.2022 - 06.2023
- Assisted in training new team members and provided ongoing guidance and feedback.
- Developed and maintained positive relationships with customers.
- Processed payments accurately and efficiently while providing excellent customer service.
- Provided excellent customer service and problem resolution in a timely manner.
- Worked closely with team members to ensure customer satisfaction and adherence to company policy.
- Demonstrated strong communication skills with both customers and team members.
- Re stocking shelves and stock take.
- Cash handling.
Checkout Supervisor
Spud Shed
Baldivis, Australia
05.2020 - 08.2022
- Counting all the tills at night (cash up).
- Changing and monitoring shifts.
- Uber eats Runner.
- Built positive relationships with customers to keep them happy.
- Stock take.
Head Cook/ Manager
Boston Burger and Grill
Waikiki, Australia
11.2018 - 05.2020
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction.
- Successfully managed cash register operations, including opening and closing procedures, and proper record-keeping.
- Grill Chef.
- Stock take.
- Manager.
Barista
Crema Cafe
Melbourne, Australia
07.2017 - 10.2018
- Experience in providing exceptional customer service to customers from a diverse backgrounds.
- Developed an efficient system for quickly and accurately preparing drinks and food items for customers.
- Skilled in cash handling.
- Greeted customers promptly and courteously and created a friendly atmosphere in the cafe.
Education
Some College (No Degree) -
Hillcrest High
NEW ZEALANDSkills
- Teamwork
- Adaptability
- Leadership
- Organization
- Time management
- Attention to detail
- Maintain clean work areas
- Health and safety procedures
- Supervising
- Customer service
- Cash handling
- Employee training
- Stock management
- Checkout operations
- Customer relationship management
References
- Brendon Smith, Boston Burger and Grill, 0488885337
- Laura-Maree Kirk, Crema Cafe, 0473502052
- Angela Wadsworth, Spud Shed, 08) 64247810
Languages
English, Native Speaker
Personal Information
- Date of Birth: 06/22/85
- Nationality: New Zealand Maori
- Driving License: Full Drivers licence
Timeline
Team Member
Ampol
11.2022 - 06.2023
Checkout Supervisor
Spud Shed
05.2020 - 08.2022
Head Cook/ Manager
Boston Burger and Grill
11.2018 - 05.2020
Barista
Crema Cafe
07.2017 - 10.2018
Some College (No Degree) -
Hillcrest High