Tebra Maulaie
Wingstop
Sydney
5
years of professional experience
Dynamic customer-focused professional with a comprehensive background in administrative support and customer service. Proven ability to leverage effective communication and problem-solving skills to elevate customer experiences and streamline office procedures.
Work History
Customer Service Representative
1 Year 7 Months- Deliver efficient customer service and resolve enquiries in a high-volume environment.
- Manage competing priorities while maintaining attention to detail and service standards.
- Assist with stock replenishment and maintaining an organised workplace.
- Trained new team members on company policies and customer service protocols, ensuring consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispensary Technician
1 Year- Operated FRED Dispensing software to support prescription processing and pharmacy operations..
- Processed and organized invoices and assisted with administrative duties.
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Assisted customers with product selection, providing information on medications and usage instructions.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Administrative & Reception Assistant
2 Years- Coordinated appointment scheduling and maintained calendar updates for multiple professionals.
- Streamlined document management processes, ensuring accurate filing and retrieval of sensitive information.
- Facilitated incoming calls, emails, and general enquiries, ensuring professional and timely responses.
- Processed and assisted with invoices, maintaining accurate records and documentation.
- Streamlined day-to-day office operations by prioritising tasks and adapting to changing administrative needs.
- Maintained organised digital and physical records and assisted with general filing and data entry.
- Managed front desk operations, ensuring seamless communication between clients and staff.
Crew Member
1 Year- Delivered exceptional customer service in high-volume environments.
- Operated kitchen equipment to prepare food items following safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures.
- Collaborated with team members to optimize workflow during peak hours.
Retail Assistant
2 Years- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Managed inventory levels by conducting regular stock checks and ordering supplies.
Education
Bachelors of Business And Psychology - International Business
Skills
Appointment scheduling
Administrative support
Medication dispensing
Prescription filling
Medication management
Workflow optimization
Staff training
Patient confidentiality
Customer and client relations
Concierge support
Timeline
Customer Service Representative
Wingstop
01.2025 - CurrentRead More
Dispensary Technician
Choice pharmacy
01.2025 - 01.2026Read More
Crew Member
McDonald's
01.2024 - 01.2025Read More
Administrative & Reception Assistant
Professional Services Office
01.2023 - 01.2025Read More
Retail Assistant
Cincotta Chemist
01.2022 - 01.2024Read More
Macquarie University
Bachelors of Business And Psychology from International Business
Read More