Teck Siang (Jack) Koh
Vermont,VIC
Summary
Warehouse and Shop Front Manager experienced in inventory control and staff management. Achieved operational efficiency and improved customer satisfaction through effective problem-solving and team development. Bilingual in Mandarin and Cantonese, fostering positive guest relations and adapting quickly to new environments.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Warehouse and shop front manager
Ringwood Fresh Green Grocor
Ringwood , VIC
01.2014 - Current
- Managed front-end grocery operations at fresh produce market checkout and service areas.
- Resolved customer complaints and guided shoppers through store policies and returns.
- Communicated with produce and grocery teams to support smooth customer flow.
- Monitored inventory levels and ordered supplies.
- Provided feedback to management regarding employee performance issues or suggestions for improvement.
- Implemented new initiatives designed to increase efficiency and productivity within the store's operations team.
- Maintained a clean, organized work environment for staff and customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Warehouse Worker
Yang Yang Grocery Box Hill
Box Hill, VIC
01.2013 - 01.2014
- Managed front-end grocery operations at fresh produce market checkout and service areas.
- Supervised cashiers, baggers, and customer service staff during daily store openings.
- Monitored register accuracy, cash handling, and till reconciliations throughout shifts.
- Monitored inventory levels and ordered supplies as needed.
Chef
Club D’Vanise
01.2009 - 11.2011
- Prepared club dining menu items for guests and private events.
- Coordinated kitchen service with front-of-house staff during busy club hours.
- Monitored food quality and presentation standards across every plated dish.
- Managed food storage, labeling, and rotation to support kitchen safety.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Checked quality of raw materials before use.
- Prepared high-quality dishes according to established recipes.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
Chef
Hello Cafe
10.2007 - 12.2008
- Prepared club dining menu items for guests and private events.
- Monitored food quality and presentation standards across every plated dish.
- Coordinated kitchen service with front-of-house staff during busy club hours.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Education
Diploma In Culinary Art
ATI Collage (Kota Kinabalu, Malaysia)
02.2002 - 11.2004
Skills
- Inventory control
- Front-end operations
- Store operations
- Supply ordering
- Loss prevention
- Time management
- Problem resolution
- Performance improvement
- Staff management
- Attention to detail
- Time management
- Industry awareness
- Fluent in Mandarin and Cantonese
- Shift checklists
- Performance improvement
References
References available upon request.
Timeline
Warehouse and shop front manager
Ringwood Fresh Green Grocor
01.2014 - Current
Warehouse Worker
Yang Yang Grocery Box Hill
01.2013 - 01.2014
Chef
Club D’Vanise
01.2009 - 11.2011
Chef
Hello Cafe
10.2007 - 12.2008
Diploma In Culinary Art
ATI Collage (Kota Kinabalu, Malaysia)
02.2002 - 11.2004