Summary
Overview
Work History
Education
Skills
Timeline
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Ted Anson

Cairns,QLD

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Collection Customer Service Representative

Growth Rocket
05.2024 - 08.2024
  • worked in a fast paced environment representing surf life saving foundation in the fundraising side of things
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Established rapport with customers through active listening and empathetic communication techniques.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sales Assistant

Bunnings Warehouse
11.2019 - 03.2022
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Established rapport with customers using active listening and interpersonal skills.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Care Consultant

Blackwoods
05.2021 - 02.2022
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Assisted call-in customers with questions and orders.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Participated in regular training sessions to enhance understanding of new products or services offered by the company.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Replenishment Team Member

Kmart
09.2017 - 12.2017
  • Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
  • Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Greeted store customers and discussed needs.
  • Picked and packed order items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Education

High School Diploma -

Woree State High School
Cairns, QLD
11-2017

Skills

  • Goal-Oriented
  • Highly capable and reliable Individual with a host of achievements
  • learning in a multicultural school/ workplace i have built the knowledge to work with a wide range of people from various cultures, ages and abilities
  • Attention to Detail
  • Time Management
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Clear Communication
  • I possess the ability to work independently and also as an active team member, with a willingness to work outside of normal business hours

Timeline

Collection Customer Service Representative

Growth Rocket
05.2024 - 08.2024

Customer Care Consultant

Blackwoods
05.2021 - 02.2022

Sales Assistant

Bunnings Warehouse
11.2019 - 03.2022

Replenishment Team Member

Kmart
09.2017 - 12.2017

High School Diploma -

Woree State High School

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Ted Anson