Summary
Overview
Work History
Education
Skills
Key Achievements
Timeline
Generic

Ted Trevor Tau

Summary

Results-driven aviation leader with 15+ years of experience overseeing airport operations, team performance, and service delivery. Currently Port Manager at Lihir, recognized for enhancing efficiency, ensuring safety, and driving continuous improvement in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Port Manager

PNG AIR LTD
01.2016 - Current
  • Oversee daily airport operations, ensuring compliance with aviation regulations, safety protocols, and service standards.
  • Lead and manage cross-functional teams, including ground staff, customer service, and logistics personnel.
  • Coordinate flight schedules, ground handling, and cargo operations to ensure timely and efficient service.
  • Liaise with airline partners, regulatory bodies, and local authorities to maintain smooth operational flow.
  • Monitor and improve operational performance through data analysis, reporting, and continuous improvement initiatives.
  • Handle emergency response planning and execution, ensuring preparedness and swift action during disruptions.
  • Foster a culture of safety, accountability, and customer focus across all operational areas.
  • Improved on-time departure rate by 15% through enhanced coordination and process optimization.
  • Reduced passenger processing time by 20% by streamlining check-in and boarding procedures.
  • Led a team of over 10 staff with a 95% retention rate, promoting a positive and productive work environment.
  • Successfully managed logistics and operations for over 600 flights annually with zero major safety incidents.

Supervisor Charter Contracts

PNG AIR LTD
01.2013 - 12.2015
  • Coordinate and schedule charter flights, ensuring optimal utilization of aircraft and crew.
  • Monitor and adjust flight plans based on weather conditions, air traffic, and client requirements.
  • Ensure compliance with all relevant aviation regulations and company policies.
  • Provide leadership and support to flight crews, addressing any operational issues or concerns.
  • Conduct regular performance evaluations and provide feedback to crew members.
  • Liaise with maintenance teams to ensure aircraft are airworthy and meet safety standards.
  • Oversee pre-flight inspections and coordinate any necessary maintenance or repairs.
  • Implement and monitor safety protocols to minimize risks and ensure passenger safety.
  • Serve as the primary point of contact for clients, addressing inquiries and resolving issues.
  • Negotiate and manage charter contracts, ensuring terms are met and services are delivered as agreed.
  • Maintain accurate records of flight operations, crew assignments, and maintenance activities.
  • Prepare and submit reports on operational performance, safety incidents, and client feedback.
  • Ensure all documentation complies with regulatory requirements and company standards.

Customer Officer

PNG AIR LTD
01.2010 - 12.2012
  • Greet and assist passengers at check-in counters, boarding gates, and arrival areas.
  • Provide accurate information regarding flight schedules, delays, cancellations, and gate changes.
  • Process passenger check-ins, issue boarding passes, and manage seat assignments.
  • Handle special service requests such as wheelchair assistance, unaccompanied minors, and VIP passengers.
  • Resolve customer complaints and issues promptly and professionally.
  • Coordinate with ground handling, baggage services, and security teams to ensure smooth operations.
  • Ensure compliance with airline policies, safety regulations, and immigration requirements.
  • Maintain accurate records of customer interactions and transactions.

Education

Information Technology Diploma -

Institute of Business Studies
01.2009

Certificate in Computing - undefined

Institute of Business Studies
01.2007

Grade 12 HSE Certificate - undefined

Kiunga Secondary School
01.2004

Skills

  • Management
  • Leadership
  • Supervisory
  • Project management
  • Microsoft applications Proficient
  • Environmental compliance
  • Safety management
  • Safety regulations implementation
  • Dispatch operations
  • Time management

Key Achievements

  • Improved on-time departure rate by 15% through enhanced coordination and process optimization.
  • Reduced passenger processing time by 20% by streamlining check-in and boarding procedures.
  • Led a team of over 10 staff with a 95% retention rate, promoting a positive and productive work environment.
  • Successfully managed logistics and operations for over 600 flights annually with zero major safety incidents.

Timeline

Port Manager

PNG AIR LTD
01.2016 - Current

Supervisor Charter Contracts

PNG AIR LTD
01.2013 - 12.2015

Customer Officer

PNG AIR LTD
01.2010 - 12.2012

Certificate in Computing - undefined

Institute of Business Studies

Grade 12 HSE Certificate - undefined

Kiunga Secondary School

Information Technology Diploma -

Institute of Business Studies

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Ted Trevor Tau