Ted Xue
Sydney,NSW
Summary
Results driven project team leader who has implemented a range of technologies for fast growing businesses. Proven record of leading projects to completion successfully within scope and budget by systemising resources, utilising project management principles and an overhaul of CRM for projects and inventory. Built key relationships by setting clear expectations from start to finish and transparent communications with clients. Highly skilled at communicating, leading and supervising teams to achieve key milestones. Committed to meeting all aspects of business objectives while enhancing growth and success.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Merge Technologies Sydney
09.2022 - Current
- Managed development and delivery of multiple small to mid-sized technology projects ranging from $50k to $1.1m;utilisinganagileapproachtoorganiseconcurrenttasksandtimelineswhilstadaptingtoshiftingpriorities
- Restructured the business CRM system which simplified the process for allocating resources and inventory
- Exercised agile methodologies to define scope, interpret and prioritise business requirements to align with predicted business outcomes for clients
- Collaborated with marketing, technical and operating teams particularly surrounding the status of testing andgolivereadiness,toensureaccurateandtimelycommunicationwithinternalandexternalstakeholders
- Composed clear and accurate progress reports and presentations which includes risk analysis and tracks budget estimations and spend for assigned activities
- Coordinated and facilitated communication between cross-functional teams to ensure alignment on project objectives
- Monitored project performance, taking corrective action when necessary to ensure successful project completion
Financial Hardship Advisor
Commonwealth Bank of Australia Sydney
06.2020 - 09.2021
- Provided financial solutions on client mortgages, investments and loans ranging from $10k to $2m
- Facilitated team sprints to review financial solutions which offset the realisation of risks
- Managed client relations with full transparency and set clear expectations throughout the hardship period
Assistant Project Manager
City of Ryde Council Sydney
02.2020 - 06.2020
- Supported the Project Manager at City of Ryde Council on the Roads and Cycle Lanes Program which managed the area's transition towards a more environmentally friendly and sustainable future
- Led a team of 5 Assistant Project Coordinators to complete onsite inspections and conduct preliminary research (census and survey data)
- Mapped key outcomes and deliverables of the project over a 10 year transformation
- Developed resource planning to remain within the Council's quarterly budget estimations
2IC Manager
Commonwealth Bank of Australia Sydney
09.2017 - 02.2020
- Directed meeting business objectives
- Managed stakeholder expectations resulting in a 30% increase of lending/credit applications and increase in NPS for the branch per quarter
- Mentored 4 team members through routine development planning to promote growth and achievement of meeting weekly targets
- Created monthly reporting to record business outcomes
- Resolved customer complaints in a professional and efficient manner, resulting in a 70% reduction in customer escalations
- Established and maintained relationships with key stakeholders, resulting in an increase in customer loyalty
Customer Service Officer
Commonwealth Bank of Australia Sydney
01.2015 - 09.2017
Education
Master's of Project Management -
University of Sydney
Bachelor of Arts - Human Resources Management
University of New South Wales
Sydney03.2014
Skills
- Complex Problem Solving
- Analytical Thinking Skills
- Agile Project Management
- Risk Mitigation
- Stakeholder Management
- Microsoft Suite
- Visio
- Jira/Confluence
- Project Commissioning
- Safety Adherence
- Procurement
- Risk Management
- Multi-Operations Management
- Contract Administration
- Team Coordination
- Employee Scheduling
- Proposal Development
Timeline
Project Coordinator
Merge Technologies Sydney
09.2022 - Current
Financial Hardship Advisor
Commonwealth Bank of Australia Sydney
06.2020 - 09.2021
Assistant Project Manager
City of Ryde Council Sydney
02.2020 - 06.2020
2IC Manager
Commonwealth Bank of Australia Sydney
09.2017 - 02.2020
Customer Service Officer
Commonwealth Bank of Australia Sydney
01.2015 - 09.2017
Master's of Project Management -
University of Sydney
Bachelor of Arts - Human Resources Management
University of New South Wales
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