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Teddy Grey
Results and Progressions Advisor
Perth,WA
Work Preference
Summary
Process-driven advisor with proficiencies in administrative support and quality assurance. Dedicated to building a positive environment, enhancing team collaboration, and ensuring process adherence.
Skills
- Administrative Support
- Digital Literacy
- Interpersonal Communication
- Microsoft Excel, Outlook, Teams, Word
- Process Adherence and Improvement
- Quality Control
Software
CiAnywhere
FileMaker Pro
Microsoft Excel, Outlook, Teams, Word
Oracle Customer Relationship Management (CRM)
Zahara
Overview
3
3
Years of office support
3
3
Years of customer service
Work History
Results and Progressions Advisor
Curtin University
Perth, WA
01.2025 - Current
- Hones digital literacy across applications including CiAnywhere, Oracle CRM, FileMaker Pro, Microsoft (Excel, Outlook, Teams, Word), and the Official Communications Channel.
- Improves other Results and Progressions Advisors' understanding of daily tasks as well as general and complex queries.
- Organizes Boards of Examiners including mass preparation of documents to ratify all results prior to publication dates.
- Resolves queries from staff and students via Microsoft Outlook, Oracle CRM, and Webex regarding assessments, awards, graduations, results, and technical issues.
- Utilizes problem-solving skills to determine effective actions regarding progressions, results, sanctions, and technical issues that affect these outcomes.
- Works collaboratively and independently to ensure that daily tasks and ratification preparations are achieved by urgent deadlines.
Receptionist
Puntukurnu Aboriginal Medical Service
Newman, WA
10.2023 - 12.2024
- Aids in the evaluation of existing company processes, implements changes to procedures and workflows, and participates in creating new processes and procedures.
- Coordinates daily briefings and staff meetings by scheduling venues, organizing catering requirements, preparing meeting agendas, and circulating minutes.
- Efficiently manages incoming calls, ensuring courteous and professional communication while accurately redirecting inquiries or relaying messages.
- Ensures that clients, contractors, staff, and visitors experience a culturally safe and welcoming environment through effective communication.
- Maintains a clean and orderly corporate office reception area.
- Maintains proper organization of documents through filing, storing, and scanning activities.
- Manages incoming and outgoing communications and correspondences, ensuring that all communications are dealt with professionally in accordance with policies and procedures.
- Organizes events, functions, and meetings per directives, including bookings, catering requirements, and travel arrangements.
- Organizes the travel of more than 100 staff, including accommodation, car hire, and domestic and remote flights, via multiple booking systems.
- Oversees and maintains an adequate supply of consumables and stationery for various locations, including the corporate office, local clinic, and remote clinics.
- Oversees calendar management for boardroom and shared workspaces.
- Performs various administrative tasks, such as developing and formatting documents, managing data, and updating multiple registers.
- Prepares consumable and medical supplies for the mail plane to remote clinics by packaging and documenting consignments.
- Records and posts all mail, such as letters and packages.
- Responsible for maintaining accurate records and official registers.
- Streamlines operations by proactively maintaining an updated logistics spreadsheet to track staff movements.
Sales Assistant
Smokemart & Giftbox Newman
Newman, WA
06.2023 - 10.2023
- Acquired and retained product knowledge of various aspects within the company.
- Ensured accurate record-keeping of cash transactions.
- Established a reputation for delivering high-quality service and building relationships with clients.
- Maintained a high level of store standards by assisting with merchandising and presentation.
- Maintained proper stock levels and ensured adherence to quality standards.
- Upheld national legislation, security standards, and WHS of selling controlled products [tobacco].
- Worked towards budgets, targets, and KPIs.
Sales Assistant
Newman Home Timber and Hardware
Newman, WA
05.2022 - 12.2022
- Constructed barbecues, bicycles, brush-cutters, lawnmowers, and wheelbarrows in addition to key cutting.
- Efficiently handled various forms of transactions, such as cash and EFTPOS payments, refunds, and purchase orders.
- Learned the basics of testing pools and tinting paint.
- Maintained hygiene, presentation, and safety standards for multiple aisles.
Shop Assistant
The Good Grocer Newman IGA
Newman, WA
11.2021 - 04.2022
- Enhanced customer experience through consistent aisle maintenance, organization, and restocking.
- Ensured accessibility and availability of products through answering calls from companies and individuals.
- Ensured the upkeep of various spaces, encompassing aisle maintenance and kitchen hygiene.
- Handled various transactions, including cash and EFTPOS sales, online orders, purchase orders, and refunds.
- Managed the daily front-end store operations, including balancing tills, banking cash, and completing financial documentation.
- Organized meal preparation to meet designated timelines for serving customers.
All-Rounder
Dome Newman
Newman, WA
10.2020 - 10.2021
- Ensured compliance with health and safety standards for workplace cleanliness and safety.
- Managed cash transactions, EFTPOS operations, and processed refunds.
- Managed workstations through effective food and beverage preparation, timely service, and quick problem resolution for customer satisfaction.
- Nominated and recognized for exceptional customer service and professionalism
References
References available upon request.
Interests
Hiking
Literature
Team Building (No, really!)
Writing (Academic, Creative, and Journalistic)
Languages
English
Native language