Summary
Skills
Software
Overview
Work History
Work Preference
References
Websites
Interests
Languages
AdministrativeAssistant

Teddy Grey

Results and Progressions Advisor
Perth,WA

Summary

Process-driven advisor with a dependable background in administrative duties and customer service. Skilled in creating welcoming environments, enhancing team collaboration, and ensuring process adherence. Eager to learn! Adaptable to diverse environments and expectations.

Skills

  • Administrative Support
  • Digital Literacy
  • Interpersonal Communication
  • Microsoft Excel, Outlook, Teams, Word
  • Quality Assurance
  • Travel Booking Systems

Software

Adobe Acrobat

Microsoft Excel, Outlook, Teams, Word

Oracle Customer Relationship Management (CRM)

FileMaker Pro

Zahara

Overview

1
1

Year of office support experience

3
3

Years of customer service experience

5
5
years of professional experience

Work History

Results and Progressions Advisor

Curtin University
Perth, WA
01.2025 - Current
  • Hones digital literacy across applications, including CiAnywhere, CRM, FileMaker Pro, Microsoft (Excel, Outlook, Teams, Word), and the Official Communications Channel.
  • Organizes Boards of Examiners, including mass preparation of documents, to ratify all results before publication dates.
  • Resolves queries from staff and students via Microsoft Outlook and Webex regarding awards, graduations, progressions, results, and technical issues.
  • Utilizes problem-solving skills to determine effective actions regarding progressions, results, sanctions, and technical issues that affect these outcomes.
  • Works collaboratively and independently to achieve daily tasks, such as actioning reviews, processing appeals, and updating multiple student registers to meet consecutive deadlines.

Receptionist

Puntukurnu Aboriginal Medical Service
Newman, WA
10.2023 - 12.2024
  • Aids in the evaluation of existing company processes, implements changes to procedures and workflows, and participates in creating new processes and procedures.
  • Coordinates daily briefings and staff meetings by scheduling venues, organizing catering requirements, preparing meeting agendas, and circulating minutes.
  • Efficiently manages incoming calls, ensuring courteous and professional communication while accurately redirecting inquiries or relaying messages.
  • Ensures that clients, contractors, staff, and visitors experience a culturally safe and welcoming environment through effective communication.
  • Maintains a clean and orderly corporate office reception area.
  • Maintains proper organization of documents through filing, storing, and scanning activities.
  • Manages incoming and outgoing communications and correspondences, ensuring that all communications are dealt with professionally in accordance with policies and procedures.
  • Organizes events, functions, and meetings per directives, including bookings, catering requirements, and travel arrangements.
  • Organizes the travel of more than 100 staff, including accommodation, car hire, and domestic and remote flights, via multiple booking systems.
  • Oversees and maintains an adequate supply of consumables and stationery for various locations, including the corporate office, local clinic, and remote clinics.
  • Oversees calendar management for boardroom and shared workspaces.
  • Performs various administrative tasks, such as developing and formatting documents, managing data, and updating multiple registers.
  • Prepares consumable and medical supplies for the mail plane to remote clinics by packaging and documenting consignments.
  • Records and posts all mail, such as letters and packages.
  • Responsible for maintaining accurate records and official registers.
  • Streamlines operations by proactively maintaining an updated logistics spreadsheet to track staff movements.

Sales Assistant

Smokemart & Giftbox Newman
Newman, WA
06.2023 - 10.2023
  • Acquired and retained product knowledge of various aspects within the company.
  • Ensured accurate record-keeping of cash transactions.
  • Established a reputation for delivering high-quality service and building relationships with clients.
  • Maintained a high level of store standards by assisting with merchandising and presentation.
  • Maintained proper stock levels and ensured adherence to quality standards.
  • Upheld national legislation, security standards, and WHS of selling controlled products [tobacco].
  • Worked towards budgets, targets, and KPIs.

Sales Assistant

Newman Home Timber and Hardware
Newman, WA
05.2022 - 12.2022
  • Constructed barbecues, bicycles, brush-cutters, lawnmowers, and wheelbarrows in addition to key cutting.
  • Efficiently handled various forms of transactions, such as cash and EFTPOS payments, refunds, and purchase orders.
  • Learned the basics of testing pools and tinting paint.
  • Maintained hygiene, presentation, and safety standards for multiple aisles.

Shop Assistant

The Good Grocer Newman IGA
Newman, WA
11.2021 - 04.2022
  • Enhanced customer experience through consistent aisle maintenance, organization, and restocking.
  • Ensured accessibility and availability of products through answering calls from companies and individuals.
  • Ensured the upkeep of various spaces, encompassing aisle maintenance and kitchen hygiene.
  • Handled various transactions, including cash and EFTPOS sales, online orders, purchase orders, and refunds.
  • Managed the daily front-end store operations, including balancing tills, banking cash, and completing financial documentation.
  • Organized meal preparation to meet designated timelines for serving customers.

All-Rounder

Dome Newman
Newman, WA
10.2020 - 10.2021
  • Ensured compliance with health and safety standards for workplace cleanliness and safety.
  • Managed cash transactions, EFTPOS operations, and processed refunds.
  • Managed workstations through effective food and beverage preparation, timely service, and quick problem resolution for customer satisfaction.
  • Nominated and recognized for exceptional customer service and professionalism

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CulturePersonal development programsWork-life balance

References

References available upon request.

Websites

Interests

Hiking

Literature

Team Building (Really! I'm a social butterfly)

Writing (Academic, Creative, and Journalistic!)

Languages

English
Native language

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Teddy GreyResults and Progressions Advisor