Teddy Mizzi

Large Commercial Construction Projects in Melbourne

Nominated to apply for Allan Coombs Training Award later this year

Communication and Analysis

• Interpret complex technical drawings, schematics and installation requirements to plan installations of pipe and duct systems, then communicate these with my team members, supervisor and other trades
• Present solutions to onsite challenges by analyzing specifications, identifying limitations and constraints, and explaining recommended solutions to both tradesmen and project managers
• Convert technical TAFE knowledge into practical explanations for co-workers, bridging the gap between theory and onsite practice

Planning and Organization

• Coordinate daily work tasks inline with project schedules, ensuring jobs are sequenced correctly to meet deadlines, maximise efficiency and meet safety requirements
• Manage competing demands between my onsite duties and monthly TAFE requirements by creating structured work and study plans
• Plan tool and material requirements both onsite for set tasks, and commuting to and from TAFE in advance to minimize downtime and ensure project efficiency

Systems and Technology

• Learned and applied new construction technologies, including digital measuring tools, laser levels, and iPad based project management and design systems
• Frequent use of Microsoft Office programs and Holmesglen's online learning platform 'Brightspace' to complete assignments, reports and prepare technical documents
• Adapted quickly to site and company specific software systems and compliance tools to record progress, safety check, quality assurance data and complete online competency training modules

Assisted clients to start, maintain and adjust their private health insurance policies, consistently exceeding sales targets >$350,000 and referral targets >$6,000

Communication and Analysis

• Analyzed customer needs and policy documents to interpret complex health insurance products, then translate technical details into a clear explanation tailored to each client
• Delivered policy comparisons in verbal, written and digital formats to assist clients in making informed decisions

Planning and Organisation

• Managed high daily call volumes while balancing sales targets, KPI's, compliance checks, and administrative tasks with effective time management and structured sales approaches
• Mapped out client needs against deadlines, and kept detailed client notes to ensure follow-ups and policy submissions were completed on time and were suited to their needs

Systems and Technology

• Consistent use of multiple CRM platforms including 'salesforce', to access policy information, record client details and process sales and payment information
• Daily use of Microsoft Office and internal reporting tools to track performance, monitor KPI's and prepare client communications

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Managed filing system, entered data and completed other clerical tasks