Tiana Spagnol

• Coordinate and oversee regular building maintenance and repairs,
• Manage and directing cleaning/security staff,
• Preparing and carrying out emergency protocols and procedures,
• Maintaining a safe environment for building occupants and visitors,
• Prepare and monitor maintenance budgets.
• Negotiating and liaising with third-party service providers.
• Conducting regular building inspections and preparing reports.
• Ensuring facilities are in compliance with applicable policies, regulations and building codes.

TEMP ROLE - CONTRACT

• Transferred written information into databases to maintain consistent, accurate client records and project details.
• Translated written documentation and notes into emails and other types of correspondence.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
• Applied various methods to build client base, including networking, email and social media.
• Generated lists of properties comparable with buyers' needs and financial resources.
• Executed open house events and prepared homes for clients arrival.
• Maximized customer savings with effective negotiation of buyer and seller contracts.
• Scheduled home viewings with potential buyers.
• Maintained current and accurate CRM database of prospective customers.
• Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.

• Handled resident complaints and expedited maintenance requests.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Collected monthly assessments, rental fees, deposits and payments.
• Updated tenant and unit information to keep current in housing database.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Conducted apartment tours for potential tenants and answered questions about property.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Answered telephones to assist customers and resolve issues.
• Collected payment by processing credit card transactions.
• Explained policies and reviewed documentation to obtain signatures.

• Answered questions from taxpayers and assisted individuals with completing tax forms.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Maintained strong call control and quickly worked through scripts to address problems.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.