Tassia Bandal Kondelidis
Bexley,NSW
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's. Excelled in employee training and mentoring, demonstrating exceptional decision-making and customer service skills. Skilled in cash handling and maintaining workplace safety, significantly improving operational efficiency. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Qualified Barista.
Shift Supervisor
SQB
09.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Juicer
Top Juice
04.2020 - 11.2022
- Followed all cleanliness and sanitation procedures.
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
- Created unique juice blends and recipes.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Boosted customer satisfaction by efficiently preparing and serving high-quality juice blends.
- Assisted in managing inventory levels to minimize waste and ensure product freshness.
- Processed payments correctly and promptly.
- Described menu items and daily specials to customers.
Education
High School Diploma -
Moorefield Girls High School
Kogarah, NSW09.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
- Training and mentoring
- Staff Training and Onboarding
- Payment Processing
- Flexible Schedule
Certification
- First Aid Training - Australian Training Institute
- Fire Training - Wormald Fire Safety Training
- Certificate 1in Hospitality & Business
Languages
Arabic
Full Professional
Timeline
Shift Manager
McDonald's
08.2022 - Current
Shift Supervisor
SQB
09.2021 - 03.2022
Juicer
Top Juice
04.2020 - 11.2022
High School Diploma -
Moorefield Girls High School
Similar Profiles
Zeeshan MehmoodZeeshan Mehmood
Student Job at McDonald'sStudent Job at McDonald's
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Alexander PfeiferAlexander Pfeifer
Crew Trainer at McDonald'sCrew Trainer at McDonald's
Con FoundotosCon Foundotos
Security Supervisor at Glad GroupSecurity Supervisor at Glad Group