Teegan Berry
Doreen,VIC
Summary
Energetic groomer/receptionist that's comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Team-Driven and enthusiastic about new challenges in an animal-focused role. Maintains order when caring for multiple animals with diverse temperaments. Highly experienced delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Dog Groomer/Bather/Receptionist
Dashing Designer Dogs
05.2020 - 12.2023
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dog Groomer
Best Friends
08.2016 - 07.2017
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
Room Leader
Latrobe Community Childrens Centre
01.2013 - 08.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
Receptionist/Personal Assisstant
Kilkenny Hotel
03.2011 - 06.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
Certificate III in Dog Grooming - Animal Grooming
Dog Diversity
Seddon, VIC10.2015
Diploma of Early Childhood Education And Care - Early Childhood Education
Oten
Online11.2013
Skills
- Customer Service
- Verbal and Written Communication
- Relationship Building
- Pet Handling
- Problem Solving
- Team Player
- File Management
- Administrative Support
- Database Entry
Timeline
Dog Groomer/Bather/Receptionist
Dashing Designer Dogs
05.2020 - 12.2023
Dog Groomer
Best Friends
08.2016 - 07.2017
Room Leader
Latrobe Community Childrens Centre
01.2013 - 08.2016
Receptionist/Personal Assisstant
Kilkenny Hotel
03.2011 - 06.2014
Certificate III in Dog Grooming - Animal Grooming
Dog Diversity
Diploma of Early Childhood Education And Care - Early Childhood Education
Oten
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