Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TEEGAN MORRIS

WATERFORD WEST,QLD

Summary

I am looking to work for an employer with an environment that enables me to utilize my diverse workplace experience and skills to achieve the highest level of quality customer service and positive customer outcomes.

I was a Dynamic Dairy Department Manager at Coles, with a proven track record in inventory management and team leadership. Expert in enhancing sales through strategic vendor relations and quality assurance. Celebrated for exemplary customer service and staff training, enhancing a supportive work culture that drives ongoing improvement and operational success. I feel I would be an asset to your business.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dairy Department Manager/Delicatessen Manager

COLES
WATERFORD/ LOGANHOLME/BEENLEUGH/YARRABILBA/LOGAN CENTRAL, QLD
05.2008 - 04.2025
  • Scheduled staff shifts to ensure adequate coverage during peak business hours.
  • Managed daily operations of dairy department, including ordering and stocking products.
  • Monitored inventory levels, identified trends in sales and adjusted product selection accordingly.
  • Maintained accurate records of all transactions within the department.
  • Conducted regular inspections of the dairy section to ensure cleanliness, organization, and quality control.
  • Created weekly schedules for staff members working in the dairy section.
  • Developed and maintained effective relationships with vendors to ensure timely delivery of products.
  • Prepared weekly reports detailing sales figures, expenses, and profits earned from the dairy department.
  • Trained new employees on proper food safety procedures and regulations within the department.
  • Collaborated with team members to develop promotional strategies that increased sales volume.
  • Coordinated with other departments to ensure a seamless shopping experience for customers.
  • Provided customer service support for customers in the dairy department.
  • Resolved customer complaints or issues in a professional manner.
  • Enforced store policies and procedures related to the dairy department at all times.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Front End Supervisor

IGA
LOGANHOLME, QLD
08.2005 - 11.2007
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Conducted regular performance evaluations of front end personnel.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Ensured adequate staffing levels during peak business hours.
  • Trained new employees in customer service techniques and store policies.
  • Maintained accurate records of inventory, sales, and employees.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.

Education

High School Diploma -

BEENLEIGH STATE HIGH SCHOOL
BEENLEIGH, QLD
12-2001

Skills

  • Inventory management
  • Quality assurance
  • Vendor relations
  • Sales analysis
  • Food safety compliance
  • Employee training and development
  • Customer service excellence
  • Team leadership
  • Multitasking proficiency
  • Interpersonal skills
  • Dependability
  • Positive mindset
  • Attention to detail
  • Continuous improvement strategies
  • Problem-solving skills
  • Relationship management
  • Active listening skills
  • Written communication proficiency
  • Professional demeanor
  • Computer literacy

Certification

  • Queensland open driver's license
  • Certificate 2 and 3 retail operations

References

References available upon request.

Timeline

Dairy Department Manager/Delicatessen Manager

COLES
05.2008 - 04.2025

Front End Supervisor

IGA
08.2005 - 11.2007

High School Diploma -

BEENLEIGH STATE HIGH SCHOOL

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TEEGAN MORRIS