Teela Bonser-smith
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Outgoing and customer-focused, bringing friendly demeanour and excellent communication skills to create positive shopping experiences. Knowledge of current market trends and product features, combined with ability to operate point-of-sale systems and manage inventory. Aiming to enhance customer satisfaction and drive sales through personalized service and effective problem-solving.
Offering strong interpersonal skills and quick learner, well-suited for delivering high-quality customer service. Contributes by quickly understanding product details and mastering sales techniques. Ready to use and develop communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Work Experience Retail Sales Worker
IGA
03.2021 - 04.2021
- Operated cash register efficiently, processing transactions accurately and quickly.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Night Stocker
IGA
02.2023 - 07.2023
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Monitored inventory levels, reporting discrepancies to management for prompt resolution.
- Collaborated with team members to streamline replenishment processes during night shifts.
- Maintained cleanliness and organization of stock areas, enhancing overall store presentation.
- Good knowledge of WHS
Support Worker
06.2024 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Collaborated with multidisciplinary teams to create personalized care plans for clients.
- Maintained accurate documentation of client progress and care interventions for effective communication.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Attend clients therapy session and work with therapist to achieve goals set for client
Education
John Paul College
Kalgoorlie, WADonnybrook District High-school
Donnybrook, WA12-2022
Manea Senior College
Bunbury, WACertificate III - School Based Education
South Regional TAFE
WA11-2023
Certificate IV - School Based Education
South Regional TAFE
WA07-2024
Skills
- Relationship building
- Cultural sensitivity
- Empathy and patience
- Teamwork and collaboration
- Health and safety awareness
- Active listening
- Flexible schedule
- Multicultural sensitivity
- Critical thinking
- Problem-solving
Timeline
Support Worker
06.2024 - Current
Night Stocker
IGA
02.2023 - 07.2023
Work Experience Retail Sales Worker
IGA
03.2021 - 04.2021
John Paul College
Donnybrook District High-school
Manea Senior College
Certificate III - School Based Education
South Regional TAFE
Certificate IV - School Based Education
South Regional TAFE
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG