Teena Hawke

To be part of an enthusiastic team where my experience and knowledge, time and man-management skills and dedication to providing outstanding customer service can be utilised to its fullest potential in a challenging and rewarding dynamic work environment.

The ability to diffuse confrontational situations, demonstrate a common-sense approach, and come to an amicable conclusion. Exceptional organisational and management skills demonstrating attention to detail and time management dexterity in a fast paced, demanding work environment. The ability to work independently, take direction from or lead others, able to assimilate and work with people at all levels. Be a team player in an environment that supports that ethos. The Management of Classified and sensitive material whether that be client or business based. Suggesting and implementing solutions to improved work practices and administrative efficiency Uphold the principles of EEO and OH&S, Defence Principles to foster a happy, cohesive working environment.

The ability to adjust to rapidly changing situations within the workplace, and being KPI and goal focused, make sound decisions in a stressful working environment. Read and translate knowledge content, apply that effectively to achieve set goals. To educate and conduct training of learning knowledge and practices for new starters.

Service delivery professional with proven track record of managing client relationships and ensuring timely service delivery. Known for strong teamwork and adaptability to changing needs. Combines effective problem-solving with excellent communication skills to deliver consistent results. Offering strong foundation in customer service and operations management, with keen ability to learn and adapt quickly in new environments. Contributes collaborative mindset and detail-focused approach to ensuring smooth and efficient service delivery. Ready to use and develop problem-solving and communication skills in a Senior Service Delivery role.

Diligent Service Delivery with history of effectively managing service delivery operations and ensuring client satisfaction. Background includes implementing process improvements and resolving service issues promptly. Demonstrates strong problem-solving and communication skills. Developed expertise in service delivery within fast-paced, customer-focused environment, now seeking to transition into a higher level position. Skilled in managing operations, resolving issues, and enhancing customer satisfaction. Looking to apply these transferrable skills to drive success and innovation in new role. Personable and reliable with knack for ensuring smooth service delivery operations. Possesses solid understanding of customer service principles combined with strong problem-solving and communication skills. Committed to enhancing customer satisfaction and operational efficiency. Professional service delivery expert with deep experience in managing and optimizing service operations. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in resource allocation, process improvement, and stakeholder engagement, ensuring efficient and effective service delivery. Reliable and flexible, known for driving organizational success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

• Vice President, Defence Community House Werribee Victoria, 2003-2004
• President, Defence Community House Werribee Victoria, 2004-2005
• Secretary, Parents and Friends Committee Glen Huon Primary, 2006-2008
• Secretary, Garden Expo Committee Glen Huon Primary, 2006-2008
• President, Infants Club Sir Henry Parkes Primary Tenterfield, 2010-2013
• Secretary, P&C Sir Henry Parkes Primary Tenterfield, 2010-2014
• President, DCAM social club Anglesea, 2023-current

For the completion of Service In the Royal Australian Air Force from June 1985 - December 1993

• The support of multiple personnel in an Service Delivery, Instructional and Assessment Role.
• Quality Control and Assessment using provided guidelines and providing real time feedback
• Using resources inside and out of Defence provided information and policies to resolve customer needs.
• Conflict resolution and Man-management proficiency.
• Time and Task Management proficiency.
• Outstanding Communications skills, in deciphering and answering queries of a complex nature.
• Flexible and reliable to complete tasks in a timely fashion
• An ethos to encourage excellence and growth and provide positive feedback in an effective manner
• Lesson Preparation and training format procedures.

• Vice President, Defence Community House Werribee Victoria, 2003-2004
• President, Defence Community House Werribee Victoria, 2004-2005
• Secretary, Parents and Friends Committee Glen Huon Primary, 2006-2008
• Secretary, Garden Expo Committee Glen Huon Primary, 2006-2008
• President, Infants Club Sir Henry Parkes Primary Tenterfield, 2010-2013
• Secretary, P&C Sir Henry Parkes Primary Tenterfield, 2010-2014
• President, DCAM social club Anglesea, 2023-current

For the completion of Service In the Royal Australian Air Force from June 1985 - December 1993