Teena Judge
Miller,NSW
Summary
I am looking to get back into the retail industry where my excellent customer service skills will be transferable. I am motivated, hard working, have attention to detail, displays honesty and integrity.
Overview
14
14
years of professional experience
Work History
Hair Designer
Total Image Salon - Tina Lentini
01.2011 - Current
- Increased salon revenue by upselling additional services such as colour treatments, deep conditioning, and styling products.
- Assisted in inventory management tasks for salon supplies while keeping track of product usage patterns for efficient ordering processes.
- Boosted salon reputation with creative hair designs tailored to individual client preferences and lifestyle needs.
- Performed neck, scalp, and face massages.
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Provided comprehensive training to junior stylists on cutting, colouring, and styling techniques, enhancing overall team performance.
Service Supervisor
Woolworths
05.2019 - 05.2020
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Education
Certificate III - Hairdressing And Beauty
Cecil Hills High School
Cecil Hills, NSW10.2012
Skills
- Client consultation
- Salon Management
- Health and safety
- Sanitation Practices
- Hair extensions
- Hair Straightening
- Appointment Scheduling
- Updo styling
- Social Media Promotion
- Bridal hair design
- Balayage expertise
- Ombre technique
- Expertise in hair coloring
- Creative Hair Styling
- Coloring techniques
- Customer Consultation
- Highly motivated
- Chemical safety
- Highlights and lowlights
- Men and women haircuts
Accomplishments
As a customer service attendant I have won the "most efficient " award by being the fastest scanner at the checkout. This is a KPI used by Woolworths for customer satisfaction and I have obtained this award multiple times.
During my time at Woolworths my training was fast tracked across multiple areas of the store. This includes Service, Produce, Tickets (placing new price tags on stock that is on coupon), Cash Office (safe), Stocking Shelves, Online Orders, Deli, Meat Department and I was trained as a Service Supervisor. This training was fast tracked due to my exceeding expectations with KPIs.
As a hairdresser I have been hired for numerous wedding functions where I was responsible for hair and makeup. These occasions can be very stressful to my clients and quite often result in a challenging day. I have had to adapt to last minute changes to fulfil my client's needs and every function has always been successful.
Timeline
Service Supervisor
Woolworths
05.2019 - 05.2020
Hair Designer
Total Image Salon - Tina Lentini
01.2011 - Current
Certificate III - Hairdressing And Beauty
Cecil Hills High School
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