Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teena-Maree Aird

East Devonport,TAS

Summary

Dynamic customer service professional with proven success at enhancing guest satisfaction and reducing complaints through meticulous attention to detail and effective problem-solving. Adept at managing time efficiently and fostering teamwork, I excel in inventory management and client relationship building, consistently achieving high standards in fast-paced environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2015
2015
years of professional experience

Work History

Customer Service Sales Representative

Domestic Duties

Stock Taker

Management Team Member

Lawn Mower

Garding

Child Caregiver

Small Business Owner

Room Attendant

09.2014 - 11.2014
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
  • Ensured safety and hygiene by replacing used towels and linens with fresh ones.
  • Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
  • Fostered positive work environment, shared best practices with new team members.
  • Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
  • Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
  • Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
  • Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
  • Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
  • Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Cert 3 In Eaqrly Childhood Education And Care - Working Towards A Certificate 3

Tafe Tasmania
Devonport, TAS
11-2025

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Cultural awareness
  • Critical thinking
  • Data entry
  • Incoming call management
  • Customer complaint resolution
  • Customer needs assessment
  • Appointment scheduling
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Email communication
  • Phone etiquette
  • Client relationship management
  • Closing techniques
  • Issue follow up
  • Multitasking
  • Excellent communication
  • Attention to detail
  • Teamwork and collaboration
  • Cash handling
  • Organizational skills
  • Interpersonal communication
  • Opening and closing procedures
  • Written communication
  • Food safety and sanitation
  • Stock management
  • Business development
  • Team building
  • Sales presentations
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Customer satisfaction
  • Effective communication
  • Self motivation
  • Sales process
  • Goal setting
  • Professionalism
  • Sales strategy
  • Social media marketing
  • Time management abilities
  • Inventory management
  • Adaptability
  • Sales training

Timeline

Room Attendant

09.2014 - 11.2014

Customer Service Sales Representative

Domestic Duties

Stock Taker

Management Team Member

Lawn Mower

Garding

Child Caregiver

Small Business Owner

Cert 3 In Eaqrly Childhood Education And Care - Working Towards A Certificate 3

Tafe Tasmania

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Teena-Maree Aird