Summary
Overview
Work History
Education
Skills
Timeline
Generic

TEENA WHELAN

Townsville

Summary

Results-driven professional with experience at Queensland Medical Laboratory, excelling in data entry and statistical analysis. Proven ability to enhance office efficiency through effective inventory management and adept operation of office equipment. Strong customer service skills complement technical expertise in Microsoft Office, ensuring accurate document preparation and streamlined processes. Compassionate Personal Carer known for high productivity and efficiency in task completion. Specialize in patient mobility assistance, personal hygiene care, and nutritional support. Excel at empathy, active listening, and communication, ensuring comfort and trust with clients. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.

Overview

36
36
years of professional experience

Work History

Personal Carer

Bluecare
Ingham
10.2018 - Current
  • Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
  • Sought out opportunities for continuing education related to providing personal care services.
  • Performed light housekeeping duties such as laundry, cleaning and meal preparation.
  • Assisted patients with mobility issues by helping them transfer from bed to wheelchair or other equipment.
  • Collaborated closely with doctors, nurses and other healthcare professionals to ensure the best possible outcomes for patients.
  • Communicated effectively with family members regarding any changes in the patient's condition.
  • Provided personal care and support to clients with a range of physical and mental health needs.
  • Organised appointments for clients with relevant medical specialists or allied health practitioners.
  • Administered medication according to prescribed instructions and monitored patient response to treatment.
  • Prepared meals according to dietary requirements specified by the doctor or nutritionist.
  • Ensured that all equipment used was stored safely when not in use following manufacturer's guidelines.
  • Assisted clients in maintaining an active lifestyle by accompanying them on walks outdoors.
  • Provided emotional support to patients during difficult times such as illness or bereavement periods.
  • Encouraged clients to participate in recreational activities that promoted physical fitness and overall wellbeing.
  • Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
  • Accompanied clients on outings such as shopping trips or visits to friends and family members.
  • Developed individualized care plans for each client based on their specific needs and preferences.
  • Responded quickly and calmly in emergency situations involving medical crises or accidents.
  • Cleaned rooms thoroughly between shifts using appropriate cleaning materials and techniques.
  • Supported clients in developing independent living skills such as budgeting and meal preparation.
  • Adhered strictly to safety protocols when handling hazardous substances such as chemicals or sharps.
  • Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.
  • Provided ongoing compassionate patient care for each client.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Improved patient outlook and daily living through compassionate care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Cafe Worker

Beeches Cafe
Cardwell
11.2016 - 12.2017
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
  • Cleaned tables in the dining area before and after customer seating.
  • Communicated effectively with kitchen staff regarding order accuracy and delivery times.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Maintained accurate records of all sales transactions for daily reporting purposes.
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Conducted periodic inventories of all products stored in the cafe's pantry.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
  • Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
  • Adhered to health department regulations regarding safe food handling practices.
  • Restocked shelves with merchandise throughout the day as needed.

Retail

Teizel Iga
Cardwell
04.2011 - 05.2015
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coordinated special events such as promotions or seasonal displays.
  • Monitored employee performance and provided feedback on a regular basis.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Developed and maintained store policies and procedures.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Drafted detailed reports on store performance for upper management review.

Store Worker

Aldi
Loganholme
11.2008 - 01.2010
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with local health codes during food preparation processes.
  • Assisted in stocking shelves, organizing merchandise, and restocking inventory.
  • Developed creative strategies for increasing sales volume through promotional activities.
  • Performed daily opening and closing procedures for the store.
  • Managed customer returns efficiently while providing excellent customer service.
  • Tracked inventory levels using point-of-sale software systems.
  • Maintained cleanliness of the store by dusting shelves, vacuuming carpets, and mopping floors.

Retail

Micks Carvery
Slacks Creek
01.2005 - 11.2008
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
  • Cleaned tables in the dining area before and after customer seating.
  • Communicated effectively with kitchen staff regarding order accuracy and delivery times.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Maintained accurate records of all sales transactions for daily reporting purposes.
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Conducted periodic inventories of all products stored in the cafe's pantry.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.

Process Worker

Enplas
Slacks Creek
09.1996 - 07.2000
  • Maintained logs of goods received, shipped and returned.
  • Organized and maintained inventory in warehouse.
  • Received, inspected and stored incoming shipments.
  • Maintained cleanliness of work area at all times.

Receptionist

Lada Homes
Loganholme
11.1993 - 03.1995
  • Greeted visitors and provided them with assistance.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.

Clerk/Typist

Queensland Medical Laboratory
Springwood
05.1989 - 07.1992
  • Operated copy machines and fax machines to produce duplicates of documents as needed.
  • Compiled information from various sources for statistical analysis.
  • Maintained an accurate inventory of supplies in the office.

Education

Certificate 4 Community Services -

Haders Institution
Melbourne, VIC
01-2025

Certificate 3 Aged Care - Personal Carer Aged Care

TAFE Queensland
QLD
11-2019

High School Diploma -

Camp Hill High School
Queensland/Brisbane
01-1987

Skills

  • Data entry
  • Document preparation
  • Office equipment operation
  • Statistical analysis
  • Inventory management
  • Microsoft Office
  • Customer service
  • Personal care
  • Medication administration
  • Patient assessment
  • Emergency response
  • Client communication
  • Care plan development
  • Compassionate support
  • Health and safety compliance
  • Fall prevention
  • Disability support
  • CPR certified
  • Palliative care
  • Dementia care
  • Personal hygiene assistance

Timeline

Personal Carer

Bluecare
10.2018 - Current

Cafe Worker

Beeches Cafe
11.2016 - 12.2017

Retail

Teizel Iga
04.2011 - 05.2015

Store Worker

Aldi
11.2008 - 01.2010

Retail

Micks Carvery
01.2005 - 11.2008

Process Worker

Enplas
09.1996 - 07.2000

Receptionist

Lada Homes
11.1993 - 03.1995

Clerk/Typist

Queensland Medical Laboratory
05.1989 - 07.1992

Certificate 4 Community Services -

Haders Institution

Certificate 3 Aged Care - Personal Carer Aged Care

TAFE Queensland

High School Diploma -

Camp Hill High School

Similar Profiles

CREATE PROFILE
TEENA WHELAN