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TEENEAL BLACKBURN
Kalbarri,WA
Summary
Dedicated and highly organised professional with 16 years of administration and supervisory experience at Perth Clinic, complemented by Laboratory Technician experience since November 2023 at Australian Garnet. Brings a strong background in administrative coordination, customer service, data management, laboratory procedures, quality assurance, and accurate record management. Recognised for exceptional attention to detail, strong organisational and problem-solving skills, and the ability to manage competing priorities in fast-paced environments. A proactive and adaptable team player with excellent communication skills and a proven commitment to maintaining high standards of accuracy, compliance, and service while contributing to efficient workplace operations.
Overview
22
22
years of professional experience
Work History
Laboratory Technician
Australian Garnet
Lucky Bay WA
11.2023 - Current
- · Collected, prepared, and processed mineral samples for laboratory analysis.
- · Performed sample splitting and sizing in accordance with laboratory procedures and quality standards.
- · Conducted magnetic mineral separation to support testing and analysis requirements.
- · Completed chloride and conductivity testing, ensuring accurate and reliable results.
- · Entered laboratory data into databases and maintained accurate records of sample information and test results.
- · Captured and documented microscope images for analysis and reporting purposes.
- · Communicated findings and sample information with metallurgists to support operational and analytical requirements.
- · Maintained laboratory equipment and ensured adherence to safety and quality procedures.
- · Managed multiple samples and tasks while meeting deadlines and maintaining a high level of accuracy.
- Conducted routine analysis of garnet samples to ensure quality control standards.
- Operated and maintained laboratory equipment for precise measurements and testing procedures.
- Streamlined sample processing workflows to enhance operational efficiency and reduce turnaround time.
- Trained junior technicians on laboratory protocols and safety measures, fostering a culture of compliance.
- Developed standard operating procedures to improve consistency in testing methodologies across the lab.
- Collaborated with cross-functional teams to troubleshoot issues and implement process improvements effectively.
- Evaluated test results, documenting findings accurately for regulatory compliance and reporting purposes.
Medical Records / PATS Clerk
WACHS, Kalbarri Health Centre
Kalbarri
11.2022 - 11.2023
- Performed all Medical Records tasks, registering and updating patient information into webPAS in accordance with hospital procedures and policies.
- Retrieved Medical Records and prepare paperwork as required.
- Maintained filing of medical records and loose-leaf filing.
- Maintained medical records systems which included tracing, filing, storage and destruction in compliance with hospital standards.
- Assisted with Freedom of Information requests and enquires when required.
- Administered the PATS system as per the PATS policy and Guidelines and ensured all claims are entered into the PATS data system for processing.
Administration Assistant
WACHS, Kalbarri Health Centre
Kalbarri
11.2022 - 11.2023
- Provided reception duties, including greeting and directing clients, answered incoming telephone calls and handled general patient and visitor enquiries.
- Arranged, confirmed and resourced patient medical records for clinics and appointments.
- Attended to mail collection, distribution and postage and maintained incoming/outgoing mail register as per policy.
- Accurately completed Visitors Register for all clients.
- Receipted all monies as required.
- Assisted with booking for videoconferencing and venues, staff accommodation and vehicles.
Administration Supervisor
Perth Clinic
West Perth
10.2013 - 04.2022
- Demonstrated effective leadership
- Demonstrated effective communication and interpersonal skills, with Patients, Doctors and other departments
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Coordinated ECT & TMS theatre lists, liaised with Anaesthetists, Doctors & Nurse Managers
- Coordinated appointments & meetings
- Directed customer communication to appropriate department personnel
- Responded effectively to sensitive inquires or complaints
- Processed incoming mail and packages and disrupted.
Day Patient Booking Clerk
Perth Clinic
West Perth
01.2009 - 10.2013
- Liaise with Therapy Manager/Therapy Team regarding new referrals, new programs and any changes or bookings
- Receive and process all day patient referrals
- Conduct Health Fund Checks prior to booking appointments and group therapy and advising patients accordingly
- Liaise with Health Fund Providers accordingly
- Book Individual appointments & group therapy programs, advise and provide appropriate information to patients in relation to individual appointment/group therapy
- Liaise with Medical Suites and referring Practitioners regarding patient referrals and day patient bookings
- Enter patients into Pre-Admission for all new Individual appointments & group therapy programs
- Prepare and print all group therapy program/individual lists for the following day.
Admissions Clerk
Perth Clinic
West Perth
01.2009 - 10.2013
- Collected and input accurate & current information with patients during admission interview process
- Maintained digital and physical records of files and managed timely updates
- Handled insurance claim duties and verified that each met standards of admissions & explained costs to patients
- Helped patients with admissions process and adhered to state and federal laws.
Research Data Entry Clerk
Perth Clinic
West Perth
01.2009 - 10.2013
- Entered vast quantities of data into complex computer system
- Conducted quality checks to verify accuracy, integrity and completeness after entry
- Maintained data entry requirements by following data program techniques and procedures
- Followed company's strict rules and procedures to maintain data integrity and confidentiality
- Gathered and documented statistical information to generate reports.
Medical Receptionist
Perth Clinic
West Perth
01.2005 - 05.2008
- Checked patients in and out for appointments and collected co-payments
- Called patients to confirm scheduled appointments and obtain additional details
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Retrieved faxes and emails and uploaded documents to patient charts to assist staff
- Informed patients of financial responsibilities prior to rendering services
- Trained new staff on office procedures, insurance processes and medical terminology.
Education
High School Diploma -
Nagle Catholic College
Geraldton, WA10.2003
Skills
- Laboratory Procedures & Sample Handling
- Quality Control & Compliance
- Data Entry & Record Management
- Problem Solving & Decision Making
- Strong Communication Skills
- Multitasking & Priority Management
- Efficient
- Teamwork
- Attention to Detail
- Customer Service
- Leadership / Team Management & Supervision
- Microsoft Office Suite
- Health & Safety Procedures
Professional References
Jeffrey Cassell – Superintendent Production
Australian Garnet
0409 966 615
Ryan Rowlandson – Senior Metallurgist
Australian Garnet
0450 166 860
rrowlandson06@gmail.com
Moya Lethbridge - Administration Manager
Perth Clinic
0419 954 883
moyal1@bigpond.com
Timeline
Laboratory Technician
Australian Garnet
11.2023 - Current
Medical Records / PATS Clerk
WACHS, Kalbarri Health Centre
11.2022 - 11.2023
Administration Assistant
WACHS, Kalbarri Health Centre
11.2022 - 11.2023
Administration Supervisor
Perth Clinic
10.2013 - 04.2022
Day Patient Booking Clerk
Perth Clinic
01.2009 - 10.2013
Admissions Clerk
Perth Clinic
01.2009 - 10.2013
Research Data Entry Clerk
Perth Clinic
01.2009 - 10.2013
Medical Receptionist
Perth Clinic
01.2005 - 05.2008
High School Diploma -
Nagle Catholic College