Teensha Jagessur
Grand Bois,Savanne
Summary
Adept at enhancing security and customer satisfaction, my tenure at Brinks Limited showcased my ability to significantly reduce theft through vigilant CCTV surveillance and foster strong relationships. Fluent in multiple languages, including Creole and French, I excel in multicultural communication, blending detail-oriented incident reporting with superior customer service to improve overall safety and client trust.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
17
17
years of professional experience
Work History
Security Officer
Brinks Limited
Plaine Magnien
03.2023 - Current
- Oversee daily monitoring and patrol buildings, grounds, and work sites.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Check and verify photo identification prior to granting facility access.
- Provid prompt response to emergency situations, ensuring the safety of all individuals involved.
- Improv overall security presence by consistently enforcing company policies and procedures.
- Check identification badges for employees and visitors, preventing unauthorized access to restricted areas.
- Report irregularities such as fire and safety hazards to maintenance.
- Assist in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
- Permit entry with escort for approved persons into secure locations.
- Manage alarm systems effectively, reducing false alarms while ensuring timely response to genuine threats.
- Securepersonal and company goods against robbery, vandalism, and illegal entry.
- Reduce instances of theft by implementing effective access control measures and closely monitoring visitor activity.
- Conduct detailed incident reports for management review, resulting in increased awareness of security concerns.
- Increase overall site security through consistent adherence to established protocols and procedures.
- Enhance security measures by conducting thorough patrols and identifying potential risks.
- Address conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
- Monitor employee activities, confirming compliance with security regulations.
- Participate in regular training sessions to enhance knowledge of industry best practices and maintain peak performance levels.
- Actively participate in ongoing professional development opportunities to stay current with evolving industry trends.
- Prepare weekly staff roster.
- In charge of check post in absence of security manager.
Customer Service Agent
Blue Connect Limited
Cyber Tower 1, Quatres Bornes
08.2022 - 01.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Contacted customers to return routine and general calls promptly.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Facilitated communications through management of inbound and outbound customer calls.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
Security Officer
Brinks Limited
Plaine Magnien
02.2020 - 07.2022
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Stayed up-to-date on relevant industry regulations and best practices in order to maintain compliance within the workplace environment.
Childcare Provider
Self Employed Services
Grand Bois, Savanne Mauritius
05.2019 - 01.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
Assistant Store Manager
Sunshine Tourist Store Pty Ltd
Port Louis, Mauritius
08.2007 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
Diploma - Foundation in Travel And Tourism
International Air Transport Association - IATA
Rose Hill, Mauritius12.2013
Skills
- CCTV Surveillance
- Detail Oriented
- Incident Reporting
- Report Writing
- Superior customer service
- Emergency Response
- Patrol operations
- Relationship building and management
- Cultural Awareness
- Multilingual Communication
- Travel Arrangements
- Cash Handling
- Safety Procedures
- Creative solutions
- Public Speaking
- Sales management
- Marketing
- Travel Coordination
- Fluent in Creole, French, English, Hindi, Bhojpuri
Travelling, exploring new places and learning about different cultures.
I love travelling and experiencing different cultures. I enjoy meeting people from different walks of life and learn things that will help me in my life and career. I have travelled to India, Australia, Fiji and New Zealand. Mauritius is a very popular tourist destination and there are lots of scope to build a very successful career in tourism. By choosing New Zealand for further studies, I will have the opportunity to travel and experience the diversity it has to offer.
Timeline
Security Officer
Brinks Limited
03.2023 - Current
Customer Service Agent
Blue Connect Limited
08.2022 - 01.2023
Security Officer
Brinks Limited
02.2020 - 07.2022
Childcare Provider
Self Employed Services
05.2019 - 01.2020
Assistant Store Manager
Sunshine Tourist Store Pty Ltd
08.2007 - 04.2019
Diploma - Foundation in Travel And Tourism
International Air Transport Association - IATA