Teeranun Robinson
2/59 Albert Street Hornsby,NSW
Summary
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organisational, problem-solving and conflict resolution skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relations Officer
Air France
Sydney, NSW
08.2015 - 12.2016
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Developed relationships with customers to ensure repeat business opportunities.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Processed refunds, exchanges, and offered goodwill gestures when necessary.
- Followed company policies and procedures related to customer service operations at all times.
General Manager
Natasha Day Spa and Thai Massage
Sydney, NSW
07.2014 - 08.2015
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Provided exceptional customer service through personal contact with clients before, during and after their visit to the spa.
- Answered incoming calls, scheduled appointments for clients.
Waitress & Kitchen Hand
Thai Kitchen Restaurant
Wollongong, NSW
02.2013 - 06.2014
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Performed basic math calculations when computing bills for customers' meals.
Universal Teller Officer
BANK OF AYUDHYA
Bangkok, Thailand
08.2010 - 05.2011
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Branch Service Officer
Kasikorn Bank
Bangkok, Thailand
06.2009 - 08.2010
- Provided excellent customer service to branch customers by responding to inquiries, resolving complaints and processing requests.
- Facilitated transactions such as deposits, withdrawals and loan payments for customers in a timely manner.
- Performed teller duties such as currency exchange, cashing checks and issuing money orders.
Education
Diploma - Children's Services (Early Childhood Education)
MEGT Institute
Sydney, NSW06.2014
Certificate III - Children's Services
MEGT Institute
Sydney, NSW06.2013
Master - Master of Commerce
University of Wollongong
Wollongong, NSW11.2012
Bachelor - Bachelor of Fine and Applied Arts
Chulalongkorn University
Thailand03.2008
Skills
- Customer Service
- System Implementation
- Problem-Solving Abilities
- High-Energy Attitude
- Activities Planning
- Early Childhood Education
- Child Safety
- Group Leadership
Certification
- CPR First Aid Training
- Food Handler Basics Certificate
Languages
Thai
Native/ Bilingual
English
Professional
Timeline
Customer Relations Officer
Air France
08.2015 - 12.2016
General Manager
Natasha Day Spa and Thai Massage
07.2014 - 08.2015
Waitress & Kitchen Hand
Thai Kitchen Restaurant
02.2013 - 06.2014
Universal Teller Officer
BANK OF AYUDHYA
08.2010 - 05.2011
Branch Service Officer
Kasikorn Bank
06.2009 - 08.2010
Diploma - Children's Services (Early Childhood Education)
MEGT Institute
Certificate III - Children's Services
MEGT Institute
Master - Master of Commerce
University of Wollongong
Bachelor - Bachelor of Fine and Applied Arts
Chulalongkorn University
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