MAY IAMRUNGRUANGKUL
Melbourne,VIC
Summary
Experienced team leader with a background in various settings, from fast-food places to busy offices and vibrant dine-in spots. Handling diverse customers and challenges has been an incredible learning experience. I thrive on making regulars happy with exceptional service. I'm skilled at organization and effective management. Being a good listener and problem-solver, I'm enthusiastic about bringing a positive demeanor, a bright smile, and excellent customer service skills. Excited to contribute these qualities to a dynamic company where I can truly make a difference.
Overview
2
2
years of professional experience
Work History
Team Leader
Salsas Collins Square
03.2022 - Current
- Committed Team Leader for both front and back areas, valuing teamwork and honesty
- Make attending team meetings, store events, and joining promotions a priority, including off-site events
- Successfully build a loyal customer base and get referrals with a friendly and professional approach
- Focus on efficiency by restocking and organizing the store quickly
- Use active listening skills to understand customers and find effective solutions for their needs
- Skilled in using the POS system, managing tills, and ensuring accurate cash summaries
- Always maintain a positive and helpful attitude, leaving a good impression on every customer interaction
- Work closely with team members to solve customer issues.
Front of House
Kumo Desserts
08.2023 - 12.2023
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- Greeted guests warmly and promptly upon arrival, creating a positive first impression of the establishment
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
All Rounder
Jing Jai Thai Restaurant
04.2022 - 11.2022
- Greeted customers warmly and professionally
- Handled customer complaints calmly and professionally, resolving issues promptly
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted in food preparation and served meals promptly and efficiently.
Education
Diploma of Business -
International Institute of Planning and Management
06.2023
General English - Upper Intermediate -
Explore English school
11.2022
Bachelor of Science (Biotechnology) -
King Mongkut's Institute of Technology Ladkrabang
07.2021
Skills
- Team Collaboration
- Phone and Email Etiquette
- Hospitality services
- Organizational Skills
- Customer satisfaction measurement
- Problem Resolution
Languages
English
Thai
Timeline
Front of House
Kumo Desserts
08.2023 - 12.2023
All Rounder
Jing Jai Thai Restaurant
04.2022 - 11.2022
Team Leader
Salsas Collins Square
03.2022 - Current
Diploma of Business -
International Institute of Planning and Management
General English - Upper Intermediate -
Explore English school
Bachelor of Science (Biotechnology) -
King Mongkut's Institute of Technology Ladkrabang