TEETAD ANSON QUACH
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Australian Electoral Commission
10.2024 - Current
- Assisted in voter registration and election inquiries, helping over 500 individuals navigate the electoral process within the first month.
- Collaborated with a diverse team using Genesis and Abrams software to process thousands of applications before critical deadlines.
- Proofread, prepared, and distributed reports and correspondence, ensuring 100% compliance with electoral policies.
- Organized digital and physical filing systems, improving document retrieval efficiency by 30%.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided structured guidance to the public on electoral policies, improving voter understanding and decreasing processing errors.
Crew Member
Oporto
02.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Customer Service Representative
Bossley Park Volleyball Club
08.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Specifically, scheduling of volleyball session that catered to everyone
Youth Advisor
Fairfield City Council
06.2019 - 06.2022
- Developed and implemented educational programs for youth.
- Empowered young people to take ownership of their personal growth by providing guidance on goal setting and decision-making processes.
- Increased retention rates in youth programs by conducting surveys to gather feedback and adjusting strategies accordingly.
- Fostered positive peer relationships within the group setting by organizing team-building exercises that encouraged cooperation and collaboration.
Education
Bachelor of Commerce / Law - Commerce, Law
University of New South Wales
01.2024
High School Certificate -
Bossley Park High School
01.2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Furthermore these Work skills are paired with my Personal Skills of
Organizational and Time Management
The fact that I have been able to successfully manage full time study, along with paid part time, and voluntary work, demonstrates my ability to prioritize and manage my time and responsibilities My careful planning and efficient work methods ensured that I was able to meet deadlines and perform extremely well in my exams, despite the time pressure
Interpersonal Skills
Through various work experiences, university studies, and voluntary experiences, I have been able to develop and demonstrate high levels of communication skills Specifically, my understanding, friendly and supportive disposition has enabled me to succeed in developing good interpersonal relations with customers and clients in my Hospitality role and at the Local Council
Client Focus
Accomplishments
Hugh McDermott Parliamentary Award
- Won an award for public speaking at the Youth Parliament with acknowledgement from State Member of Prospect
First in Course Ancient History
- Came first in the course for Ancient History and achieved a HSC mark of 95.
Timeline
Administrative Assistant
Australian Electoral Commission
10.2024 - Current
Crew Member
Oporto
02.2023 - 10.2023
Customer Service Representative
Bossley Park Volleyball Club
08.2020 - 01.2023
Youth Advisor
Fairfield City Council
06.2019 - 06.2022
Bachelor of Commerce / Law - Commerce, Law
University of New South Wales
High School Certificate -
Bossley Park High School
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