Tegan Bell
Plenty,VIC
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
8
8
years of professional experience
Work History
Senior Bookseller
Robinsons Bookstore
11.2018 - Current
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Assisted customers with locating books and other materials in store.
- Assisted in the training of incoming employees.
- Data entry to ensure management of sales and peak performance.
- Supervised shifts and delegated team tasks.
- Scanning of documents and creation and management of KPIs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Established strong relationships with customers to encourage repeat business.
- Applied interpersonal and communication skills to establish selling relationship with customers.
Catering Assistant
Spitting Image
03.2021 - 01.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained flexible work schedule to meet event needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
Barista
Epicure Catering
06.2019 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Barista
Gloria Jeans
07.2015 - 10.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Master of Arts - International Relations
Monash University
Melbourne, VIC06.2023
Bachelor of Arts - Criminology; Politics & International Relations
Monash University
Melbourne, VIC12.2021
Skills
- Special Order Management
- Store Organization
- Loyalty Program Promotion
- Product Upselling
- Book Signing Events
- Loss Prevention
- Cash Handling
- Flexible Hours
- Organization
- Decision-Making
- Engaging With Diverse Customers
- Excellent Written and Verbal Communication
- Attention to Detail
- Store Opening and Closing
Timeline
Catering Assistant
Spitting Image
03.2021 - 01.2023
Barista
Epicure Catering
06.2019 - 06.2021
Senior Bookseller
Robinsons Bookstore
11.2018 - Current
Barista
Gloria Jeans
07.2015 - 10.2017
Master of Arts - International Relations
Monash University
Bachelor of Arts - Criminology; Politics & International Relations
Monash University
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