Tegan Crabb-huf

• Enhanced office efficiency by streamlining administrative processes and implementing new systems within Billings / Admissions / Reception and Medical records department.
• Reduced costs through careful monitoring of processes and identifying areas for improvement.
• Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Handled sensitive information discreetly, maintaining confidentiality at all times.
• Delivered quality results under pressure by prioritising tasks effectively during high-stress situations and / or tight deadlines.
• Prepared agendas and took notes at meetings to archive proceedings.
• Collaborated with team members to troubleshoot issues, ensuring quick resolution and minimal downtime.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Acted as a resource for staff regarding general inquiries or requests about policies or procedures within the company.
• Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Trained team members on new processes across all four departments.
• Trained new team members in medical records, ensuring they comprehended all processes and understood the importance of completing daily tasks efficiently through effective time management.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Boosted lead generation with innovative digital marketing campaigns.
• Pitched in on ideas in small proposals and marketing initiatives on social media.
• Improved lead generation through implementing effective email marketing strategies.
• Assisted in creating a business profile by contributing to design work and detailed content to enhance the business's promotion.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Enhanced office efficiency by streamlining administrative processes and implementing new organisational systems.

• Answering phone calls and liaising with patients and other health care professionals, perform any other responsibilities necessary to keep office running smoothly.
• Create new or improve existing processes for vast variety of different tasks required, gathering data to prove that high standard results are achieved.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Offered ample support to team members with creative solutions to complex challenges.
• Collaborated with assistants and Nurses to prepare and set up rooms with adequate supplies and equipment.
• Received and routed laboratory results to correct clinical staff members.
• Placed new supply orders, managed inventory and restocked clinical spaces.
• Able to multitask appropriately to complete time-sensitive deadlines.
• Managed 200+ phone calls everyday and over-load of enquiries during Covid-19 lockdown.
• Contributed to and helped lead employee staff meetings, advising leadership on resources needed and preparing daily huddles, meeting agenda and minutes.
• Help support management with higher duties where needed.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded proactively and positively to rapid change.

Deli / Fruit and veg/ Dairy/ Service departments

• Relief of management; rostering , Counting of stock, ordering stock and gap scan.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
• Answered customer questions about products and services, helped locate merchandise.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing issues.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items, Maintained effective supply levels by monitoring and reordering food stock.
• Identified unsafe conditions and notified store management for correction.
• Demonstrated respect, friendliness and willingness to support wherever needed.

Achievements

• Achieved good things start here award; “Tegan, for taking on every department possible! Awesome gap scans, teamwork, process & ordering skills Thank you "
• Achieved we're better with you ; “for keeping the sanity, checking in on everyone, having that amazing care factor You go above and beyond Thank-you! “
• Awarded 3 x caring passionately awards ; “ for having a big heart and always going above and beyond for all the departments”
• Awarded a coles gift voucher for “ Tegan for always going above and beyond your role for the care and pride you take everyday to do an amazing job You're a superstar and we appreciate you Well done"
• Awarded We're better with you: "Tegan your absolute care factor to our store is amazing. you are doing a fantastic job and it doesn't go unnoticed! Keep up the Great Work "
• Awarded we're better with you: "Tegan, Just wow 100% attendance the last 3 months, thanks for all your hard work! "
• Awarded Recognising & Celebrating you: "Tegan we're a little better everyday because of you, Thank you for going above and beyond in deli & bakery you're a gem."
• Awarded Recognising & Celebrating you: " Tegan Thanks for making a difference by stepping up & taking charge when your department needed you"