Overview
Work History
Skills
Accomplishments
Timeline
Generic
Tegan Cross

Tegan Cross

Googong,NSW

Overview

21
21
years of professional experience

Work History

Indigenous Engagement Manager - A/g

Questacon - The Nat. Science And Technology Centre
01.2023 - Current


  • Developed strong relationships with local Ngunnawal Community resulting in authentic, mutually beneficial engagement, event participation at staff Cultural Days, Enlighten projections and exhibition consultation for the redevelopment of Mini Q.
  • Cultivated respectful and productive relationships across Questacon's teams, resulting in strong engagement with Questacon's Implementation Plan and strong delivery of outcomes.
  • Led the strategic direction of Indigenous Engagement, with a focus on people, understanding individual's cultural competencies and meeting staff where they were at.
  • Led from the front, sharing personal stories as a First Nation's person, vulnerability and strength to create a safe, inclusive environment to encourage, inspire and motivate staff to participate in Indigenous Engagement.
  • Highly developed organisational, planning and program management skills with the ability to demonstrate initiative, flexibility and resilience in a changing and fast-paced workplace environment.
  • Strong people management skills and a proven track record in building diverse team capability in an inclusive environment.

Tourism & School Experience Officer

Questacon - The Nat. Science & Technology Cent
06.2019 - 01.2023
  • Managed the booking system for over 140,000 school children each year.
  • Developed and implemented return to Centre COVID-safe procedures for the safe return of school students to Questacon, during the post COVID period, which involved calling over 200 stakeholders and rebooking over 2000 groups.
  • Mentored junior staff members, helping them develop their skills and advance in their careers through succession training.
  • Established effective relationships with key Tourism stakeholders including tour operators, agents, cultural attractions and the National Capital Tourism Education project, resulting in increased collaboration opportunities such as the Mid-Winter's Night event with the National Library.
  • Developed commercial programs and activities to maximise revenue generated by group visits, this included the introduction of local school visits during off-peak times, resulting in a 50% increase in visitation during the month of December.


Caregiving

08.2015 - 06.2019
Stay at home parent.

Senior Marketing & Communications Officer

Dept. Of Lands, Planning & The Environment
04.2011 - 08.2015
  • Developed and implemented strategic communication plans for state and federally funded construction projects including: Indigenous Women's Accommodation at the Royal Darwin Hospital, Palmerston Water Park and sporting precinct, and the new Palmerston Hospital.
  • Provided strategic marketing and communications advice (including events coordination) and client support to Departmental managers.
  • Developed, implemented and evaluated targeted marketing strategies to promote Departmental project and initiatives.
  • Provided high level input into the development and implementation of marketing and communications policy for the Department.
  • Coordinated associated marketing and communications activities such as project management, advertising, document production, events, displays and stakeholder consultation.

Marketing & Commercial Services Officer

Territory Wildlife Park - Dept. Parks & Wildlife
01.2004 - 03.2010
  • Developed and managed the delivery of over 100 community events whilst at TWP, including the national launch of Coke Zero, Community Engagement days and school holiday programming.
  • Drove a targeted campaign over 12 months to attract local, repeat visitation resulting in a 10% increase in overall visitation.
  • Represented the Park at interstate trade and consumer shows, resulting in contracts with AAT Kings and Scenic.
  • Managed all group visits to the park, including school and community groups and conference delegates.
  • Monitor monthly visitor statistics on the park’s Pos Magic database.
  • Coordinated the production of advertisements for radio, print media and television.
  • Prepared media releases to generate proactive media
  • Coordinated visits to the park by film crews
  • Lead the delivery of high quality orientation, transportation services (at the Territory Wildlife Park), talks and
    educational activities for visitors, school groups and the local community.
    • Motivate Visitor Services Unit staff and implement training and professional development programs.
    • Manage and co ordinate the operation, finances and human resources of the Visitor Services Un it.
    • Prepare rosters and work programs for Visitor Services Staff, volunteers, apprentices and work experience students in
    accordance with agreed development plans and policies.
    • Assist the Senior Interpretive Officer and the Product Development Manager with the development of high quality visitor experiences for a diverse client group, ranging from interstate and international visitors to school groups and special interest groups.

Sales & Marketing Manager

Territory Wildlife Park - Dept. Parks & Wildlife
01.2009 - 12.2009
  • Led the Sales & Marketing unit
  • Implemented data-driven tactics for more accurate forecasting and improved overall decision making.
  • Increased sales revenue by implementing targeted marketing strategies and effective sales techniques, including securing a partnership with two radio stations, to provide free radio interviews for two years.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content, including the introduction of television commercials and cinema advertising.
  • Developed commercial programs and activities including the Be a Zookeeper for a Day school holiday program and Camp Calytrix outdoor education product.

Park Guide Supervisor

Territory Wildlife Park - Dept. Parks & Wildlife
  • Led a team of 15 interpretive guiding staff
  • Enhanced visitor experience by providing informative and engaging guided tours of the park.
  • Established the development of educational programs for school groups with curriculum linked themes, resulting in increased park attendance by local school groups.
  • Motivated Visitor Services Unit staff and implement training and professional development programs, including the introduction of a staff rotations across sections during periods of low visitation.
  • Managed daily operations, finances and human resources of the Visitor Services Unit.
  • Prepared rosters and work programs for Visitor Services Staff, volunteers, apprentices and work experience students in accordance with agreed development plans and policies.


Interpretive Park Guide

Territory Wildlife Park - Dept. Of NRETAS
01.2004 - 12.2004
  • Enhanced visitor experience by providing informative and engaging guided tours of the park.
  • Utilized strong communication skills to present scientific concepts in an accessible manner during guided tours.
  • Established positive relationships with all Park sections through collaborative projects, such as school holiday activities and school group sleepovers in the Aquarium.
  • Collaborated with fellow park staff to maintain clean and safe facilities, ensuring a positive environment for visitors.
  • Delivered public displays, presentations and in school talks.

Skills

  • Stakeholder engagement & relationship management
  • First Nations perspectives
  • Program Development
  • Program Administration
  • People & change management

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Indigenous Engagement Manager - A/g

Questacon - The Nat. Science And Technology Centre
01.2023 - Current

Tourism & School Experience Officer

Questacon - The Nat. Science & Technology Cent
06.2019 - 01.2023

Caregiving

08.2015 - 06.2019

Senior Marketing & Communications Officer

Dept. Of Lands, Planning & The Environment
04.2011 - 08.2015

Sales & Marketing Manager

Territory Wildlife Park - Dept. Parks & Wildlife
01.2009 - 12.2009

Marketing & Commercial Services Officer

Territory Wildlife Park - Dept. Parks & Wildlife
01.2004 - 03.2010

Interpretive Park Guide

Territory Wildlife Park - Dept. Of NRETAS
01.2004 - 12.2004

Park Guide Supervisor

Territory Wildlife Park - Dept. Parks & Wildlife

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Tegan Cross