Tegan Davis

A key administrative and coordination role supporting a large client portfolio across education, finance, and cultural sectors. Responsible for end-to-end rostering, payroll support, staff management, and client communication, with a strong focus on accuracy, efficiency, and service delivery.

• Manage a large and diverse client portfolio, including University of Melbourne, Reserve Bank of Australia, La Trobe University, and Museums Victoria
• Coordinate staff rosters to ensure optimal coverage, including managing shift changes and ad hoc scheduling needs
• Administer sick and annual leave for personnel, ensuring accurate tracking and minimal disruption to operations
• Respond promptly to calls, emails, and inquiries from clients, staff, and the general public, maintaining a high standard of service
• Perform accurate data entry and schedule management using the Rolecall rostering system
• Process payroll and meet strict deadlines to ensure security staff are paid correctly and on time
• Assist staff with payroll and pay-related queries, resolving issues efficiently and professionally
• Support client invoicing processes, including the preparation of ad hoc service invoices
• Apply sound knowledge of industrial instruments and agreements in workforce management
• Liaise regularly with the Victoria office to ensure seamless communication and coordination
• Maintain up-to-date licences, certifications, and employee records using Workday

Led key coordination and administrative functions within the safety and security team, with a strong focus on rostering, training, system management, and stakeholder communication. Supported operational performance and team effectiveness in a high-profile public venue.

• Trained and updated security personnel on policies, procedures, and compliance standards
• Managed daily roster coverage, including last-minute shift changes and ad hoc staffing requirements
• Maintained detailed training records and monitored team performance and workflow
• Provided operational and administrative support to the Manager, Security Services
• Created and maintained internal databases and documentation using Microsoft Office
• Delivered hands-on training in security systems including EKA CyberKey, Gallagher, FLiR, Risk Wizard, and Salto
• Programmed and managed access schedules and groups in Gallagher, Salto, and CyberKey
• Programmed and reset surveillance cameras using FLiR system
• Collected, analyzed, and reported on key KPI indicators and operational statistics
• Liaised with internal stakeholders to ensure smooth communication and incident response coordination

Provided administrative and operational support to the Facilities Management Team, ensuring smooth delivery of maintenance services and effective coordination with contractors. Played a key role in reporting, auditing, and communication across departments.

• Raised and distributed maintenance work orders using the Pinnacle system
• Performed front desk reception duties, including responding to emails and internal queries
• Conducted weekly cleaning audits in collaboration with CIRKA Cleaning Services
• Compiled and submitted monthly reports for AG Coombs, Engineering Services, and Maintenance Services
• Managed mail distribution and maintained filing systems for completed work orders
• Coordinated and performed stocktakes of cleaning equipment and consumables with CIRKA
• Provided ad hoc support to the Facilities Management Team across a range of operational tasks

Supervised day-to-day operations of the safety and security team, ensuring a safe environment for staff and patrons. Played a key role in emergency response, OH&S compliance, and incident management across all ACM buildings and facilities.

• Supervised and coordinated a team of 3–6 security guards across multiple shifts
• Responded to first aid situations and coordinated with emergency services during incidents
• Performed regular building patrols, providing assistance to staff, patrons, and stakeholders
• Managed time effectively in a fast-paced, high-volume environment
• Investigated and documented security incidents, including CCTV review and reporting
• Identified and reported OH&S hazards and ensured ongoing compliance with safety protocols
• Issued access cards, keys, and ID passes for staff and contractors
• Conducted OH&S and Essential Services audits in line with organizational requirements
• Maintained in-depth operational knowledge of all ACM buildings and security systems
• Logged and followed up on building faults and raised maintenance requests
• Prepared detailed reports for security management, Victoria Police, or WorkSafe as necessary

Supported the daily security operations of ACM, ensuring the safety of all visitors, staff, and property. Actively involved in patrols, incident response, and compliance monitoring.

• Assisted with on-the-ground security operations and responded to a range of incidents
• Conducted regular building patrols and monitored CCTV for safety and security breaches
• Reported OH&S concerns and liaised with relevant stakeholders to ensure follow-up
• Issued and managed access cards, keys, and ID passes
• Performed routine OH&S and Essential Services audits
• Maintained familiarity with ACM’s building layouts, emergency exits, and safety systems
• Identified and reported maintenance issues, ensuring timely follow-up and resolution
• Supported incident investigations and submitted reports to management when required