Tegan Davis
Regents Park
Summary
Seeking a new and exciting career in the administration role at your esteemed company. Eager to embark on a journey of learning and growth. Strong desire to acquire new skills and expand upon existing ones. Committed to contributing to the success of the organization. Thriving on challenges, ready to bring enthusiasm and dedication to make a positive impact in this role.
Overview
15
15
years of professional experience
Work History
Service Delivery Coordinator
MSS Security
01.2021 - Current
- Company Overview: Managing a large portfolio of clients such as University of Melbourne, Reserve Bank of Australia, La Trobe University and Museums Victoria
- Managing a large portfolio of clients such as University of Melbourne, Reserve Bank of Australia, La Trobe University and Museums Victoria
- Rostering security personnel for shifts
- Sick and annual leave management of staff
- Addressing calls, emails, and inquiries from clients and staff and the general public
- Accurate data entry through our rostering system Rolecall
- Carry out payroll tasks/meet deadlines to ensure security personnel are paid accurately and on time
- Assisting security guards with pay queries
- Assisting with invoicing for adhoc services for our clients
- Sound knowledge of a wide range of industrial instruments
- Liasing with our office in Victoria
- Managing a large portfolio of clients such as University of Melbourne, Reserve Bank of Australia, La Trobe University and Museums Victoria
Safety & Security Service Coordinator
Arts Centre Melbourne
01.2019 - 01.2021
- Trained and updated security team on new policies and procedures
- Managed roster coverage, including dropped shifts and ad-hoc requirements
- Maintained training records and monitored team workflow and performance
- Assisted Manager, Security Services with daily tasks and incident investigations
- Created and maintained databases and records in Microsoft Office
- Trained security team in security systems (EKA CyberKey, Gallagher, FLiR, Risk Wizard, Salto)
- Programmed access groups and schedules in Gallagher, Salto, and CyberKey
- Programmed and reset cameras in FLiR
- Monitored and reported on key KPI indicators and statistics
- Liaised with internal stakeholders
Maintenance Services Coordinator (As Required)
Arts Centre Melbourne
01.2017 - 01.2019
- Raised and distributed work orders in Pinnacle
- Performed reception duties and responded to emails
- Completed weekly cleaning audits with CIRKA cleaning
- Prepared monthly reports in Pinnacle for AG Coombs, Engineering Services, and Maintenance Services
- Managed mail distribution and filing of completed work orders
- Conducted stocktake of cleaning equipment and stock with CIRKA cleaning
- Assisted the Facilities Management Team with various requests
Safety & Security Team Leader
Arts Centre Melbourne
01.2012 - 01.2019
- Managed a security team of 3-6 guards
- Attended to first aid and emergency incidents
- Liaised with emergency services
- Conducted building patrols and assisted patrons and staff
- Managed time effectively in a dynamic work environment
- Reported incidents and monitored CCTV
- Reported on OH&S issues and ensured compliance
- Created access cards, keys, and ID passes
- Conducted OH&S and Essential Service audits
- Patrolled ACM buildings and external spaces
- Maintained operational knowledge of all ACM buildings and systems
- Reported building faults and raised maintenance requests
- Investigated staff incidents and prepared reports for security management, Victoria Police, or Work Safe as required
Safety & Security Officer
Arts Centre Melbourne
01.2010 - 01.2012
- Assisted in managing security operations and responding to incidents
- Conducted building patrols and monitored CCTV
- Reported on OH&S issues and liaised with stakeholders
- Created access cards, keys, and ID passes
- Conducted OH&S and Essential Service audits
- Maintained operational knowledge of ACM buildings and systems
- Reported building faults and raised maintenance requests
- Investigated staff incidents and prepared reports for security management
Education
First Aid Level 3 - Oxygen Therapy, Advanced CPR & Defibrillation
01.2021
Fire Warden & Emergency Training - undefined
01.2018
Certificate II in Security Operations - undefined
01.2009
Certificate III in Security Operations - undefined
01.2009
Skills
- Teamwork
- Excellent Verbal Communication
- Reliable
- Punctual
- Computer Skills
- Friendly
- Approachable
- Attention to Detail
Timeline
Service Delivery Coordinator
MSS Security
01.2021 - Current
Safety & Security Service Coordinator
Arts Centre Melbourne
01.2019 - 01.2021
Maintenance Services Coordinator (As Required)
Arts Centre Melbourne
01.2017 - 01.2019
Safety & Security Team Leader
Arts Centre Melbourne
01.2012 - 01.2019
Safety & Security Officer
Arts Centre Melbourne
01.2010 - 01.2012
Fire Warden & Emergency Training - undefined
Certificate II in Security Operations - undefined
Certificate III in Security Operations - undefined
First Aid Level 3 - Oxygen Therapy, Advanced CPR & Defibrillation
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