Tegan Flanagan
Mackay,Australia
Summary
Dynamic hospitality professional with a proven track record at Mt Pleasant Tavern, excelling in customer engagement and staff training. Adept at enhancing guest experiences through effective multitasking and responsible service of alcohol. Committed to maintaining high standards of health and safety compliance while fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Barista
Stellarossa
Mackay, QLD
03.2025 - 02.2026
- Prepared and served high-quality coffee beverages to customers.
- Coordinated with team members to facilitate efficient service during peak hours.
- Ensured cleanliness and organization of coffee station and seating area to enhance customer experience.
- Monitored inventory levels and reported supply needs to management to maintain operational flow.
Hospitality Supervisor
Mt Pleasent Tavern
Mackay, Australia
09.2024 - 03.2025
- Welcomed guests upon arrival and provided information about facility amenities and services.
- Collaborated in team meetings to develop strategies for enhancing overall guest experience.
- Trained new team members on policies, procedures, and best practices to enhance service quality.
Hospitality Worker
Shamrock Hotel
Mackay, Australia
08.2023 - 06.2024
- Handled high guest loads through consistent use of preparation checklists and excellent multitasking abilities.
- Conducted check-ins and check-outs smoothly while verifying reservation details accurately.
- Implemented alcohol awareness procedures to ensure guest safety and effectively managed intoxicated individuals.
- Managed team operations and workflow during peak periods.
- Maintained customer-ready facilities by completing assignments efficiently and proactively seeking improvements in presentation.
- Answered incoming phone calls and provided information or transferred calls accordingly.
Retail Worker
Kmart
Mackay, Australia
08.2022 - 08.2023
- Resolved customer queries in-store and by phone, providing exceptional service.
- Prepared merchandise for sales floor, ensuring accurate pricing for customer clarity.
- Managed stock replenishment and visual merchandising to enhance product presentation.
- Maintained cleanliness and organization throughout the store to ensure a safe shopping environment.
- Maintained strong knowledge of all available products and services.
Education
High School -
Mackay Northern Beaches State High School
Mackay11.2023
Skills
- Beverage preparation
- Customer service
- Customer Engagement
- Payment Processing
- Cash handling
- Health and safety compliance
- Event coordination
- Event setup
- Adaptability and Flexibility
- Staff development
References
- Wayne G., Shamrock manager, 0400743628
- Tammi L., Shamrock manager, 0427036071
- Danny, Mt Tavern Manager, 04942047483
Timeline
Barista
Stellarossa
03.2025 - 02.2026
Hospitality Supervisor
Mt Pleasent Tavern
09.2024 - 03.2025
Hospitality Worker
Shamrock Hotel
08.2023 - 06.2024
Retail Worker
Kmart
08.2022 - 08.2023
High School -
Mackay Northern Beaches State High School