Dynamic professional with experience at Fezzy's Professional Care, excelling in facility maintenance and chemical safety. Proven ability to enhance cleanliness and safety standards while building trusting relationships with clients. Skilled in waste management and customer service, consistently achieving operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NDIS Cleaner
Fezzy's Professional Care
Lockyer, Queensland, Australia, QLD
06.2025 - Current
Maintained cleanliness of facilities using appropriate cleaning supplies and equipment.
Followed safety procedures to ensure a safe working environment for all staff.
Conducted regular inspections to identify areas needing attention or additional cleaning.
Assisted in organizing cleaning schedules to meet operational needs and client expectations.
Collaborated with team members to complete tasks efficiently and effectively.
Reported maintenance issues promptly to ensure timely resolution of problems.
Managed waste disposal according to environmental guidelines and company policies.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Removed rubbish bags, broke down boxes, and placed recyclable materials in designated disposal areas.
Collected rubbish from floors within hallways, bathrooms, and work areas.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Maintained cleaning equipment and materials in a safe and sanitary working condition.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Responded promptly to all customer complaints regarding cleanliness issues.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Provided assistance with laundry services when needed.
Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Administrative Assistant
Southside Pressure Cleaners
Underwood, QLD
01.2022 - 06.2025
Managed daily office operations and maintained organized filing systems.
Assisted in scheduling meetings and coordinating appointments for staff.
Prepared documents and reports using Microsoft Office Suite tools.
Responded to customer inquiries via phone and email with professionalism.
Supported team members by distributing resources and materials efficiently.
Maintained office supplies inventory and placed orders as needed.
Collaborated with colleagues on projects to ensure seamless communication.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Answered questions from customers regarding products and services offered by the company.
Managed database systems containing customer contact information.
Scheduled appointments between clients and customers and internal staff members.
Processed invoices for payment using accounting software applications.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Directed customer inquiries to appropriate department personnel.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Created travel arrangements and distributed travel details to appropriate personnel.
Facilitated communication between different departments within the organization.
Greeted visitors and provided general information about the company.
Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Developed and maintained filing systems for confidential documents and records.
Handled incoming calls and directed callers to appropriate department or employee.
Childcare Educator
Active Kids
Hillcrest, QLD
01.2019 - 03.2022
Facilitated engaging learning activities for children in a supportive environment.
Implemented safety protocols to ensure a secure space for children.
Collaborated with parents to discuss children's progress and address concerns.
Mentored junior staff in effective childcare practices and classroom management.
Organised group activities that promoted teamwork and social skills among children.
Monitored children's behavior, providing guidance and support as needed.
Maintained educational materials and resources to enhance learning experiences.
Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
Maintained a safe environment for all children under care by adhering to safety regulations.
Participated in team meetings to discuss progress of each child's development and plan future goals for them.
Organised and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
Observed child behavior to assess their needs and plan activities accordingly.
Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
Utilized positive reinforcement techniques to motivate and encourage children's learning.
Established direct lines of communication with parents, notifying of concerning behavior or health issues.
Supported parents by providing information about their child's growth, nutrition requirements.
Established good relationships with parents and guardians through regular communication via phone or emails.
Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
Ensured proper hygiene practices among the children including hand washing before meals.
Attended workshops and training sessions related to childcare education and best practices.
Maintained state licensing and code details, performing routine assessments to verify compliance.
Promoted healthy lifestyle habits like exercising regularly, eating nutritious food amongst the kids.
Monitored individual children during play times and ensured that everyone was included in activities.
Developed lesson plans that were stimulating and engaging for the children.
Read stories aloud to the kids both individually and collectively during story time sessions.
Facilitated group discussions among the kids regarding various topics such as sharing experiences.
Developed and enforced positive strategies to encourage good behavior.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Education
Year 10 Certificate -
Beaudesert State High School
Beaudesert, QLD
12-2005
Skills
Facility maintenance
Chemical safety
Cleaning procedures
Waste management
Equipment upkeep
Customer service
Reliability and punctuality
Exceptional time management
Engaging with clients & building trusting relationships
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