Tegan Henry

• Delivered excellent Customer Service to support Hotel reputation and customer satisfaction.
• Prepared Food and Beverages and verified adherence of quality and safe food-handling standards.
• Trained new staff in front-of-house procedures, Kitchen Procedures, Customer Relations, and Cleaning.
• Managed Social Media Accounts across multiple platforms for widest audience reach.
• Produced high-quality baked goods for customers.
• Reduced risks by maintaining clean and organised work environment to maximise productivity and safety.
• Followed proper food handling and sanitation procedures to comply with Food Safety Standards and Protocols.

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used POS system to process sales, returns and gift card activations.
• Assisted with Opening & Closing Store procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individuals & families.
• Handled sensitive information with professionalism and discretion.

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• Received Stock, Returned Stock, Stocked Merchandise, clearly labelling items, and arranging according to size or colour.
• Greeted customers, helped locate merchandise, and suggested suitable options
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Used POS system to process sales, returns and gift card activations.
• Assisted with Opening & Closing Store procedures.
• Stayed informed about Product Updates & Changes.

• Processed payments and returns on company POS system using proper cash-handling procedures.
• Organized store merchandise racks and displays to promote and maintain visually appealing & clean environments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained up-to-date knowledge on New Releases & participated in writing Book Reviews for Store.
• Assisted in Ordering Stock, Unpacking & Distributing Stock for Store. Packed up & sent off Returns.

• Front of House.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Processed payments and returns on company POS system using proper cash-handling procedures.
• Organized store merchandise racks and displays to promote and maintain visually appealing & clean environments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained up-to-date knowledge on New Releases & participated in writing Book Reviews for Store.
• Assisted in Ordering Stock, Unpacking & Distributing Stock for Store. Packed up & sent off Returns.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Barista in Small Coffee Shop connected to Reception.
• Provided assistance to other staff members with cleaning of Holiday Maker Properties when needed.

• Customer Service, Cleaning, Cooking, Grilling & Training Staff.