Tegan Hughes
Gray
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
17
years of professional experience
Work History
Guest Services Manager
Darwin FreeSpirit Resort
05.2022 - Current
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Store Manager
EDGE CLOTHING
04.2019 - 05.2022
Store Manager
PORTMANS
06.2017 - 04.2019
Store Manager
PUMPKIN PATCH
05.2015 - 02.2017
PT Sales Assistant
URBAN SURF and LIBERTY BOTUIQUE
01.2011
Store Manager
RIP CURL CASUARINA
07.2011 - 04.2015
Store Manager
PETS PARADISE
01.2009 - 01.2011
Assistant Store Manager
4 SHORE SURF AND SKATE
01.2009
Education
High School - Year 12
Blackwood High School
01.2004
Certificate 2 - Image management/Fashion Styling
Colour Cosmetica
01.2006
Skills
- Staff training and development
- Client relationship management
- Process optimization leadership
- Sales proficiency
- Customer booking management
- Complaint resolution
- Strong verbal communication
- Documentation preparation
- Effective leadership
- Administrative coordination
- Data retention management
- Documentation management
Languages
English
Native or Bilingual
Timeline
Guest Services Manager
Darwin FreeSpirit Resort
05.2022 - Current
Store Manager
EDGE CLOTHING
04.2019 - 05.2022
Store Manager
PORTMANS
06.2017 - 04.2019
Store Manager
PUMPKIN PATCH
05.2015 - 02.2017
Store Manager
RIP CURL CASUARINA
07.2011 - 04.2015
PT Sales Assistant
URBAN SURF and LIBERTY BOTUIQUE
01.2011
Store Manager
PETS PARADISE
01.2009 - 01.2011
Assistant Store Manager
4 SHORE SURF AND SKATE
01.2009
Certificate 2 - Image management/Fashion Styling
Colour Cosmetica
High School - Year 12
Blackwood High School
Hobbies and Interests
Travelling, Camping and Fishing, Fashion, Art, Photography and Music.
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