Tegan MacKenzie
174 Umfrevills Road, Kaoota,TAS
Summary
Qualified and dynamic virtual health nurse with experience in development and implementation of a diverse virtual health program, and a background in emergency nursing and extensive experience in Tasmania's largest emergency department.
Overview
9
9
years of professional experience
Work History
Registered Nurse Grade 6 Clinical Nurse Consultant
Tasmanian Health Service
05.2023 - Current
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Sustained quality standards by performing routine audits and upholding internal and industry best practices.
- Improved patient outcomes by implementing evidence-based nursing practices and providing guidance to clinical staff.
- Evaluated staff performance regularly through constructive feedback sessions, performance reviews, and goal-setting exercises.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Registered Nurse Grade 5 Associate Nurse Unit Manager
Tasmanian Health Service
04.2022 - 10.2023
- Provided support during organizational transitions by maintaining open lines of communication with staff and addressing concerns promptly.
- Promoted a culture of safety within the Care@home unit by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Ability to evaluate risk and implement appropriate risk mitigation solutions to ensure staff and patient safety within the workplace
- Development and quality improvement of NSQHS Standards
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Liaison with all members of the multidisciplinary team to ensure patient safety and best health outcomes
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Complete staff rostering
- Conduct thorough telehealth assessments to obtain accurate clinical patient data.
- Provide phone support and advice utilising accurate best-evidence based knowledge and clinical experience.
- Triage patient care based on sound clinical judgment and escalate where appropriate.
- Assess changes in patient conditions and keep direct communication with physicians and other members of the multidisciplinary team.
- Computerized record keeping (DMR, Genesys, PFM, Mycare Manager).
- Provide support to the NUM and other members of the leadership team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Registered Nurse
Emergency Department, Royal Hobart Hospital
03.2018 - 04.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assisted in training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
Registered Nurse
Day Procedures Unit, NSW Health Service Coffs Harbour
03.2017 - 09.2017
Assistant in Nursing
NSW Health Service Coffs Harbour
09.2015 - 03.2017
Education
AHPRA Registered Nurse (general registration) No. NMW0002061366 -
04.2024
Registration to Work With Vulnerable People No. 651725517 -
04.2024
MOOC in Healthcare Redesign -
University of Tasmania
08.2023
Bachelor of Nursing with Professional Honours - Specialty (UTAS) -
01.2020
Graduate Certificate in Nursing - Specialisation (UTAS) -
01.2019
Bachelor of Nursing (Southern Cross University) -
01.2016
Skills
- Virtual Health
- Project Development
- Clinical Management
- Strong Clinical Judgment
- Nursing Staff Leadership
- Paediatrics
- Adv Life Support
- Critical Care
- Communication
References
- Jane Palfreyman, Nurse Unit Manager -Care@home, 0459 929 628, jane.palfreyman@ths.tas.gov.au
- Jenni Burke, Clinical Nurse Consultant - Care@home, 0439 358 473, jenni.burke@ths.tas.gov.au
Timeline
Registered Nurse Grade 6 Clinical Nurse Consultant
Tasmanian Health Service
05.2023 - Current
Registered Nurse Grade 5 Associate Nurse Unit Manager
Tasmanian Health Service
04.2022 - 10.2023
Registered Nurse
Emergency Department, Royal Hobart Hospital
03.2018 - 04.2022
Registered Nurse
Day Procedures Unit, NSW Health Service Coffs Harbour
03.2017 - 09.2017
Assistant in Nursing
NSW Health Service Coffs Harbour
09.2015 - 03.2017
AHPRA Registered Nurse (general registration) No. NMW0002061366 -
Registration to Work With Vulnerable People No. 651725517 -
MOOC in Healthcare Redesign -
University of Tasmania
Bachelor of Nursing with Professional Honours - Specialty (UTAS) -
Graduate Certificate in Nursing - Specialisation (UTAS) -
Bachelor of Nursing (Southern Cross University) -
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